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Dawson HeatinG and CoolinG in Norfolk, Virginia
501 Exeter Court, Norfolk, VA, 23513 Services Offered
Highlights from the Business
About Dawson HeatinG and CoolinG
At Dawson Heating and Cooling in Hampton, VA, at 9000 Watson Rd, Ste 103, we handle all your heating and cooling needs as your local HVAC contractor. From installations and repairs to seasonal maintenance, we keep homes comfortable year-round. Stop by or reach out when your system needs attention.
Top Highlights From Customer Reviews
Dawson-Dodd Heating and Cooling provides responsive and thorough service, with technicians explaining repairs and ensuring satisfaction. They offer service agreements with equipment checks and prioritize cleanliness. Customers appreciate their promptness and efficiency, often using them for years.
Top Reviews
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Mike K.
3 years agoTerrible, heating and cooling system never fully functioned. -
ANN P.
4 years ago. Woke to find basement floor wet and furnace not working = boiler leaking right over pilot light. And just after a good-sized snow and cold snap. We've had a service contract with them and their predecessor for a long time. My 7.30 a.m. call was returned within 20 minutes, and I had someone onsite within another hour. He brought two small space heaters and determined what was wrong; had another employee verify his assessment. Yes, new boiler. These days they, like many things, are in short supply. In the meanwhile, they brought another two large freestanding space heaters to prevent pipes from freezing. Lots of explanation and updates as the search went on. The new boiler was in a week later, even working on Saturday to get things done - and they cleaned up after themselves. Not cheap, but reliable and honest. Good stuff. -
ANN P.
4 years agoWoke to find basement floor wet and furnace not working = boiler leaking right over pilot light. And just after a good-sized snow and cold snap. We've had a service contract with them and their predecessor for a long time. My 7.30 a.m. call was returned within 20 minutes, and I had someone onsite within another hour. He brought two small space heaters and determined what was wrong; had another employee verify his assessment. Yes, new boiler. These days they, like many things, are in short supply. In the meanwhile, they brought another two large freestanding space heaters to prevent pipes from freezing. Lots of explanation and updates as the search went on. The new boiler was in a week later, even working on Saturday to get things done - and they cleaned up after themselves. Not cheap, but reliable and honest. Good stuff. -
BARTON H.
6 years agoI contracted with Dawson-Dodd to install new ductwork for my unico A/C system and paid 1/2 the cost up front ($4500). They never performed the work. I emailed Patrick Dodd repeatedly over the next 6 months, who generally responded that his installer quit, or that he hurt his knee, or some other excuse, but Dawson Dodd would be out to do the job in the next couple weeks. It has been 2 years and I have never seen or heard from them. I am out $4500. After 2 years I hired another HVAC company to do the work. If you look at the BBB website you can see that they have a number of complaints against them over the last 3 years, and another Angies List reviewer has had the same experience I had. STAY AWAY FROM DAWSON-DODD! -
Marian F.
7 years agoVery badly! The job was never completed even though it was paid in full. It took over a year to finally decide they were not going to complete the work. I had to hire another contractor to finish the job. I had used Dawson-Dodd in prior years; in fact they installed my original a/c system so I trusted them, but should not have because they did not complete the work.
Neighborhoods
- Portsmouth
- Chesapeake
- Virginia Beach
- Hampton
- Newport News
- Poquoson
- Smithfield
- Suffolk
- Yorktown
- Carrollton
Extra Info
Features
- HVAC Expertise
- Gasfitting Services
- Thorough Assessment
- Resolved to Satisfaction
- Experienced Professionals
Social Media
Accepted Payment Methods
- credit card
- debit card
- cash
- bank transfer
FAQ
How does Dawson HeatinG and CoolinG determine pricing for HVAC installations and repairs?
We assess pricing based on the specific heating or cooling needs of your home, including the scope of work like installations, repairs, or duct modifications. Factors such as equipment type, labor required, and any necessary permits influence the final cost. Contact us for a detailed quote tailored to your situation.
Are you licensed, bonded, and insured for HVAC work?
Dawson HeatinG and CoolinG holds the required licensing as an HVAC contractor and gasfitter to meet local standards in Hampton, VA. We carry appropriate insurance to cover potential issues during service. Proof of credentials is available upon request to ensure compliance with state regulations.
Does Dawson HeatinG and CoolinG handle gasfitting and ductwork for heating systems?
We provide gasfitting services alongside full HVAC contracting, covering installations, repairs, and maintenance for heating and cooling systems. This includes work on furnaces, boilers, and ductwork to maintain proper function year-round. Our scope ensures comprehensive handling of related tasks at our Hampton, VA location.
What is your typical timeline for scheduling and completing HVAC service calls?
We schedule appointments based on urgency, with arrival windows communicated in advance to fit your needs. Installations or major repairs may take a few days depending on parts availability and job complexity. Expect clear updates throughout the process to set realistic expectations.
How does Dawson HeatinG and CoolinG handle cleanup and debris after HVAC jobs?
We remove all waste and debris from installations, repairs, or maintenance, leaving your home clean and undisturbed. Protective measures like drop cloths are used to safeguard floors and furnishings during work. Your space is thoroughly tidied before we leave.
Why is hiring you safer and more effective than attempting HVAC repairs as a DIY project?
Professional HVAC work requires specialized tools and knowledge to handle refrigerants, electrical components, and gas lines safely, avoiding risks like leaks or system damage. We follow industry standards for proper sizing, airflow testing, and code compliance that DIY efforts often miss. This approach prevents costly errors and ensures long-term efficiency.
