Platinum Quality Air 500 in Hampton, Virginia

Top Reviews

• D

  Douglas W. Reynolds, Jr.

  1 year ago
  Support continues without interruption over many years. Very reliable HVAC.
• J

  Joseph Atkinson

  1 year ago
  Platinum has been servicing the boiler for our radiant heat system for a number of years. Our experiences with this small company have been overwhelmingly positive. Can't recommend them highly enough.
• G

  Gregory Brezinski

  3 years ago
  Please do not use!!!!!! Terrible i have had a maintenance agreement for about 9 months. Back in January they performed the first annual maintenance. after the service rep was finished i asked if he checked the downstairs unit as i did not think it was allowing the two zones to operate properly. he stated"it is working fine. after i discussed further he said it may be and it may not be? the second serviced the same rep came and supposedly serviced the units. soon thereafter i turned on the AC for the upstairs and the air outlet temperature was 4 degrees lower than the input temperature. when the service person was there he took somewhere between 3-5 minutes to check 2 upstairs units.the only work it appears he did was to clean the coils in the outside unit. the invoice said the charge was $258 for apparently only cleaning the outside coils. i fired them. i had another company come to fix the unit. This is what they found: The unit cooling was 2 degrees. 4 lbs of refrigerant was required There was a piece of insulation against the cooling coil blocking air flow. The condensate traps were clogged Schrader valve loose Step 3 i had the control panel that controls the two zones replaced. it never operated as designed so i had another company come in to find out why. Platinum Quality Air never programmed the thermostat for the sunroom so it never turned on the air to the sunroom. in addition because the thermostat would not control the valve the heat was constantly on in the sunroom when the system was on in the main house. i spent $1000 and the system noever operated properly. they never checked out the operation of the system to assure proper operation. sloppy work and cost me hundreds in heating the sunroom for the winter.
• J

  Janice Sateren

  3 years ago
  Great service, they had my heat up and running in no time!
• S

  Susan Bullett

  3 years ago
  Locally own businesses are the best! They really work with their customers to keep their homes cool in summer and warm in winter! You will not be disappointed. I've used them for 20 years!