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Orkin Pest Control in Austin, Texas
5810 Trade Center Drive, Austin, TX, 78744 Photos
Services Offered
Highlights from the Business
About Orkin Pest Control
At Orkin Pest Control in 5810 Trade Center Dr Bldg 1 Ste 300, Austin, TX, we handle wildlife and pest issues like termites, rodents, bed bugs, ants, and roaches with targeted inspections and treatments. Our team assesses your property thoroughly to stop infestations at the source and prevent them from returning. We’ve served Austin homes and businesses for years, adapting to local seasonal pest patterns.
Top Highlights From Customer Reviews
Orkin provides professional and timely service with knowledgeable technicians. They are helpful, explain treatments, and address customer needs. Many appreciate the thorough, well-planned approach and commitment to resolving pest issues. Technicians arrive on time, complete tasks efficiently, and answer questions respectfully.
Top Reviews
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Debby Carter
2 months agoAlways friendly, always timely, very helpful and explain what's going on. Always ask if there are special needs. I'm always very satisfied with their work and the results. -
Samantha Bankson
9 months agoWould give zero stars if I could. Had an inspector come out and told me "well, that looks like a termite". I responded with "looks like, or is?" and he didn't know. He could not identify any of the bugs that were around my home. I asked why he didn't even suggest a ground treatment and all he said was "We can't help you." Please use XOut, they are professional, quick and incredibly helpful. -
Emily Randolph
10 months agoI had an unexpectedly disappointing customer service experience with Orkin, despite being a loyal customer for over a year with regular service. I recently called about a cicada killer issue, and the technician who came to my home told me it could be treated right then and there. He specifically said it was no problem, and that I could call back if I needed follow-up treatment. At no point did he mention it was a specialized or extra-cost service outside of my usual coverage. When I called to request that follow-up, I was surprised to be told it would cost $300 because it was considered a specialty service. I explained what the technician had told me and was told someone would speak with the branch manager and call me back. By late afternoon, I still hadn't heard back, so I followed up myself. The person I spoke to said the technician would be "disciplined," but reiterated the $300 cost with no flexibility or ownership of the situation. I reiterated that I was told something completely different during the visit. Even if there had been a mistake, I believe a company should honor what their representative promised, especially when it's clearly a service miscommunication on their end. Instead, there was no effort to make things right - just a hard line and indifference. I was told a branch manager would follow up. When she did call-while I happened to be on the phone with a local pest control company offering better service and pricing-her tone was curt and unapologetic. Again, there was zero effort to resolve the issue, take accountability, or retain my business. So, I canceled my Orkin service and signed on with the local company, who offered more comprehensive coverage, including treatment for cicada killers, all for a lower cost than Orkin. I'm extremely disappointed by how this was handled. Retaining a customer is always cheaper than acquiring a new one-and in this case, Orkin had every opportunity to make things right but chose not to -
Max Wade
10 months agoThis is the worst company I've ever worked with. I asked them to help me with my ant problem. Jesse the inspector upsold me on getting termite treatment instead, saying it would deal with the ants. Now the ants are STILL THERE and my warranty doesn't cover that because according to them I got treated for termites, not ants. Great, now I'm out nearly 3 thousand dollars and I still have the original problem I called them for. Not to mention I had one specific instruction that the technicians just didn't follow. Oops, they forgot. Took them all day for my two-bedroom house and they didn't even do the job properly. If you try to call the local branch you get redirected to a call center who is helpless to do anything. It's impossible to reach the people that actually did the job. I'm charging this whole treatment back on my credit card and warning everybody to stay away from this awful service -
madison horton
10 months agoI paid for an initial extermination service for an infestation of rats, fleas, and roaches. I planned on paying monthly for them to come out every other month for maintenance treatments. The guy came to our house and put out some sticky pads for the rats with bait on them. He didn't treat for fleas at all and sprayed only a little bit for roaches. Since then I've called and they said "he didn't see the flea service on the ticket" but I know that's a lie because I talked to him for a while about what we'd need done and specifically where the pests are bad in our house. I have seen 0 dead roaches, the fleas are worse than ever, and there have been only two dead rats. I've tried getting my money back but they won't unless they can come out and try to fix it. Well, I'm moving soon and they still insist I can't get the money back without coming out first. And they argued "well there were two dead rats so it must've worked." They SUCK. Go with someone else for your services.
Neighborhoods
- Sunset Valley
- West Lake Hills
- Rollingwood
- Creedmoor
- Barton Creek
- Shady Hollow
- The Hills
- Lost Creek
- Bear Creek
- Manchaca
- Hornby
- Garfield
Extra Info
Features
- Wildlife & Pest Control
- Friendly, Timely Service
- Explains Pest Issues
- Asks About Special Needs
- Regular Service Available
Social Media
Accepted Payment Methods
- credit card
- debit card
- cash
- bank transfer
FAQ
How does Orkin Pest Control determine pricing for pest control services?
We determine pricing based on a thorough inspection of your property to identify the type and extent of the pest issue, such as termites, rodents, bed bugs, ants, or roaches. Factors like the size of your home, location of the infestation, and required treatments influence the custom quote we provide. Free inspections allow us to assess your needs accurately before finalizing costs, ensuring you receive targeted value for the service.
Are you licensed and insured for pest control work?
Orkin Pest Control employs highly trained professionals who are equipped to handle local pests in Austin, Texas, with over 125 years of experience in the industry. Our team follows science-backed methods for safe and effective treatments. We back our services with a satisfaction guarantee, including free touch-up visits if needed.
Does Orkin Pest Control handle termite inspections and treatments?
We conduct free termite inspections to thoroughly assess your property and identify any hidden infestations. Our treatments may include liquid barriers, dry foam void filler, and Sentricon bait to eliminate termites at the source and prevent future issues. This approach targets the problem directly, adapting to Austin's seasonal pest patterns for long-term protection.
What is your typical timeline for scheduling and arriving for pest control services?
Orkin Pest Control offers next-day availability and flexible appointment times to fit your schedule, with 24/7 call support for prompt response. Technicians arrive within the agreed window, performing targeted inspections and treatments efficiently. We coordinate based on your pest urgency, such as during high seasons for ants or rodents in Austin.
What happens after Orkin Pest Control completes a pest treatment in my home?
We leave your property clean and secure after treatments, with technicians explaining the process and any next steps during the visit. Our satisfaction guarantee includes free touch-up visits if pests return, helping maintain results over time. Homeowners can expect minimal disruption, as we focus on precise applications that target infestations without unnecessary mess.
Why is your professional pest control approach better and safer than DIY methods?
Our method starts with detailed property assessments to pinpoint infestations and address root causes, unlike DIY sprays that often miss hidden areas. We use specialized treatments tailored to local pests like bed bugs, roaches, and termites, which are more effective and safer for your family and home. Professionals adapt to seasonal patterns in Austin, providing ongoing prevention that DIY efforts rarely achieve.
