Efficiency HVAC in Greenville, South Carolina

Top Reviews

• R

  Rhoda M.

  3 years ago
  The installation technicians were on time and friendly. I have no complaints with them. However, the system they installed is extremely noisy, much more than we expected. It's not just that it's loud. When it starts up, it makes a loud squealing noise that is akin to nails on a chalkboard. We mentioned this immediately after installation, but they said it was "normal" and that if we'd wanted less noise, we should have paid for a more expensive unit. The unit is from the legacy Bryant line, but I really did not expect the new unit to be louder than our 20 year old system. They said we could add some kind of blanket that might help, but I don't want to throw more money into this without knowing if it will work. We had the system installed last summer. It cools the house nicely, so no complaints there. I just wish I'd known how annoying this sound would be before putting in the system.
• S

  Stephany R.

  7 years ago
  Used this company b/c we were selling our home and the buyer's repair addendum listed he needed proper documentation that a certified company would do a tune up on a/c and furnace. This company was a nightmare to work with--Technician was fine but the office staff, was unprofessional and flat out flaky with my case. I called mid Oct. to schedule the tune up and stressed the fact that we would need a copy of the full report to send to our realtor as this was needed for the sale of our home. They assured me this would be done. At this time, payment was made as we were told it would be cheaper to pay ahead. Fast forward roughly two weeks to after the technician came and we are two days before the closing date deadline...still no invoice receipt of the payment made or that report that was promised. I called and told them I needed that soon. They didn't have any answers..called me back an hour later and told me they would "look into it" and that their system was down and would call me the following morning with more answers. Never got that call. My realtor had to get involved and gave them a call and they had promised her they would have the documents in her inbox by 10 am morning of closing date. Day of closing and I receive a call from them at noon, keep in mind this is past the 10 am time they promised my realtor. I was told at this time that the reason they never provided that was because there was an "outstanding unpaid balance" because the "card didn't go through when the technician serviced the house" --i'm sorry, it took you three weeks since I scheduled to realize no payment was made? Which, after confirming with bank statements, was false and I was in fact double charged. I immediately called and told her I was double charged and that a card was never ran by the technician because we paid ahead and I knew something was fishy. They argued with me and insisted that their technician did run a card. False! And your records should show we already paid! She told me she would "look into it" and "investigate." I never got a call back and from that point on has been a back and forth of me having to call her to track down my $258 that was double charged. I kept getting some ** excuse from her every time that she would "have this taken care of for you by the end of the week." never got that call, but hey, got my money back at least.
• H

  Hideki T.

  7 years ago
  Had a quote for replacement first since it was free of charge. Jason gave me a quote with thorough explanation. He pointed the info that I may want to hear and answered all of my questions. I also had a technician, Oren, come over to diagnose the failure of the furnace. He showed me what was wrong and it was not a major failure, so that he could repair right away! All staff I talked seemed very nice and honest.
• J

  Jessica A.

  8 years ago
  Everyone was kind and helpful. The cost was fair for the work required.
• J

  Jude K.

  10 years ago
  awful. how they stay in business is beyond me.