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Prime Restoration in Lancaster, Pennsylvania
Lancaster, PA, 17601 Photos
Services Offered
Highlights from the Business
About Prime Restoration
At Prime Restoration in Lancaster, PA, we tackle water damage emergencies like floods, backups, heater leaks, and roof issues with fast drying, cleanup, and full restoration-including insurance coordination. Our team responds quickly, even on weekends, to get your home dry and safe again. We’ve been helping Lancaster County recover since 2023.
Top Highlights From Customer Reviews
Prime Restoration provides fast and professional water damage restoration services, including emergency response, drywall removal, and carpet cleaning. They handle insurance claims and are praised for clear communication, professionalism, and effective stain and odor removal. Service is available even on weekends and late nights.
Top Reviews
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Wolf HomeServicesLLC
2 months agoGood morning. I had attempted to reach out this morning, but both the 835 number available here and the 610 number on your website failed to connect. Has the number changed? -
Ben Dover
3 months agoi had a roof leak and these guys handled the whole process with the insurance company. my house is dried and restored. Thank you so much Prime Restoration. -
Jessica Tittle
3 months agoPrime Restoration did an excellent job helping us after a flood in our house. They worked very fast, and Ty was incredibly helpful and easy to work with. He took the time to explain things and made a stressful situation feel much more manageable. I would definitely recommend them. -
Angel Vasquez
3 months agomy hot water heater went to crap and these guys came out and dried my carpet and removed all the damaged dry wall. the water damage was fixed very quick. -
Garfield King
1 year agoI had such a wonderful experience with the employees that came to fix my house. It was a lot o f fans but my house smells better now and there's no water.
Neighborhoods
- East Lampeter
- West Lampeter
- Willow Street
- Lititz
- Millersville
- Mountville
- East Petersburg
- Manheim
- Columbia
- Brownstown
- Akron
- Landisville
Extra Info
Features
- Fast & Reliable Service
- Water & Fire Experts
- Insurance Claim Assistance
- Professional & Helpful
- Quick Response Time
Social Media
Accepted Payment Methods
- credit card
- debit card
- cash
- bank transfer
FAQ
How does Prime Restoration determine pricing for water damage restoration?
We assess the size of the affected area, the category of water damage, drying time required, and any mold presence to provide a custom quote after our initial inspection. Free estimates are available to give you a clear picture upfront without obligation. This approach ensures the price reflects the actual scope of work needed for effective restoration.
Do you offer free estimates for water damage services?
We provide free assessments to evaluate the damage and discuss your options. Our team arrives quickly to inspect the site and prepare a detailed quote based on the specifics of your situation. This helps you understand the process and costs before committing.
Is Prime Restoration licensed and insured for water and fire damage restoration?
Our team holds IICRC certification as restoration experts, ensuring we meet industry standards for handling water damage, fire restoration, and related tasks. We carry proper insurance to protect your property during the work. This certification supports our ability to coordinate with insurance companies effectively.
What is your typical response time and arrival window for emergencies?
Prime Restoration guarantees a 2-hour emergency response time and offers 24/7 availability, including weekends, for water damage situations like floods or backups. We drove an hour to a customer's basement on a Saturday to start cleanup right away. Expect our team to arrive promptly within the promised window to begin drying and mitigation.
Does Prime Restoration handle cleanup and removal of water-damaged materials like flooring and drywall?
We remove water-damaged flooring and drywall to expose the subfloor, then use industrial air movers and dehumidifiers to thoroughly dry the area. Our process includes sanitizing surfaces to prevent health risks from contaminants. All debris from the cleanup is properly disposed of, leaving your home safe and prepared for restoration.
Why is your professional water damage restoration method safer than attempting DIY?
Our approach starts with a thorough inspection to identify hidden moisture, followed by advanced extraction, drying with professional-grade equipment, and sanitization to stop mold growth within 24-48 hours. DIY efforts often miss trapped water, leading to structural damage or mold that requires costlier fixes later. We ensure complete drying and safety that homeowners can't achieve without specialized tools and training.
