Andy’s Plumbing & Heat/ac in Lawton, Oklahoma

Top Reviews

• D

  David Ward

  4 months ago
  Andy's plumbing is by far the best plumbing company to work in my home since arriving in Lawton, Ok in Jan 1977. The owner Shane has a lot to be proud of. He has a team of plumbers that are experienced, well-trained, courteous, and highly professional. Recently I noticed that my water was not heating up like it should. After having this heater for over 10 years I decided to buy a new one and called Andy's to install it. Chuck and Justin came out and installed the new heater and did a fantastic job. I was very pleased with their work; however, that did not solve the problem the underlying problem. So as not to confuse the reader of this review, I'm going to leave out a lot of details as to what followed and get to the point. Chuck and his assistant came back out to the house. Long story short, I had a slab leak that was the cause of my initial problem. Andy's sent Zak and his assistant Triston to fix the problem. The leak was found and fixed. Another plumber was dispatched to my house to help. The fix required getting inside base cabinets underneath the kitchen sink and countertop on the other side of the kitchen. I had hot water when they left. Low and behold my wife got up the following and felt through her stocking feet the ceramic floor tile in the laundry room was hot. She and I drove down to Andy's plumbing and pleaded our case. The young lady we spoke to, Lauren I believe, was very receptive, polite, and courteous. By the time we got there I believe all the workers were already dispatched out to their assigned jobs. After getting off the phone, she told us someone would be out soon. Shortly after getting back home, Shane, the owner showed up and assessed the situation and determined I had another slab leak in a different line. Wow. He then called in the cavalry. At one time I had approx. 5 or 6 plumbers working in my house to fix the problem. Once they were finished, Shane checked everything out to include the water meter check and assured me the problem was fixed and warranted for 12 months. He also agreed to put a summary of the work performed with the invoice which he did. It was easy for me to understand why he had such an outstanding group of employees. I spent over 26 years on active duty in the army and knew good leadership when I saw it in his actions. I'm now settled in my new home and wanted to take the time out to say thank you to Shane and his employees for being the great team that they are. They came through for me when I was under a lot of stress and needed the help. For that I am grateful and wish all of you the very best in this new year. David Ward
• J

  James Adams

  4 months ago
  I had two great service techs come to my residence on SW 75th Street. Problem was diagnosed quickly and repair made. Both techs explained everything to me and pricing. I've had other companies that I have worked with but Andy's is by far the best. Awesome job!!
• P

  Patricia Foster

  8 months ago
  I call Andy's for everything, and they absolutely never disappoint. I had a gas leak and those guys worked hard to get it taken care of! Amazing work that doesn't cost your kidney! Lifelong customer here!
• D

  DIY EVO

  10 months ago
  Workers were nice, but we had went with Andy for the 30 day warranty. Called for toilet issues, and they came out pulled two flushable wipes out then flushed it. Told us not to use flushable wipes anymore then left. They didn't try to pull more out after pulling those two out. We still have not flushed any wipes or toilet paper only urine. 3-4 days later it started doing the same thing and they told us we do not have a warranty because it was wipes? I stated they did not try to fully clear the toilet and they kind of just temporarily fixed it and she told us there was nothing that can be done since it's not the same day. Another service fee of $100 because the 'plumbers' didn't fully clear out the toilet. I don't know how pulling two wipes out means it's probably clear and good to go. But definitely will be finding another place for plumbing now.
• T

  Tyler Robinson

  10 months ago
  Update: The situation below did happen but they reached out and explained what has happened. Dont want to say the full story due to it was a personal story from the boss. But they worked really hard with us to make it up to us. We were put on the schedule ahead of several people to make up for our wait and all the workers that came to the house were very nice and professional. They also went above and beyond on the quality of work. Haven't had any issues since. They are the third company that tried to fix my issue and they are the only one that actually made it work. Original issue: Had a guy out to give us an estimate over 2 months ago. He said he would to finish the estimate at the office and would email or call us with it. After not hearing from them for a week I called and asked about it. They apologized and said it wasn't done yet but would send it by email that day. Waited another week and had to call again. They told me the same thing that time. We'll we just kept waiting and now we called today at 8 am and they said sorry they will get it to us in a hour. Yet now it's almost 7 in the afternoon and we still dont have a quote. I guess they only give quotes to select people. Idk if we did something wrong but it feels kinda stupid to have to beg them to get a quote.