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Icy Hot Heating and Air Conditioning, Inc. in Raleigh, North Carolina
5315 Orchard Street, Raleigh, NC, 27606 Photos
Services Offered
Highlights from the Business
About Icy Hot Heating and Air Conditioning, Inc.
At Icy Hot Heating and Air Conditioning, Inc., in Raleigh at 5315 Orchard St, we handle all your heating and air conditioning needs with same-day service when possible. Our technicians, like Tim, take real pride in spotting issues early during maintenance and repairs to keep systems running smoothly. We’ve built lasting relationships with customers over years of straightforward work.
Top Highlights From Customer Reviews
Icy Hot provides dependable HVAC service with a focus on integrity and clear communication. The team, including technicians like Frankie and Tim, is praised for being professional, knowledgeable, and punctual. Customers appreciate the thorough explanations, honest recommendations, and high-quality work.
Top Reviews
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Roshan Patel
2 months agoThe company came out the same day of my call which was already a step in the right direction. The star of my service call - Tim, individual that takes pride, integrity, transparency in their work (old school guy ). He was attentive, professional and even taught me a few things along the way to be an educated homeowner. In this day and age where jobs are converting to AI or choosing younger people that have far less experience, I would go for Tim all day long. On a side note, I want to thank the gentleman that viewed Tim for his years of experience and work ethic and gave him an opportunity to do what he does. And Tim, thank you so much, it was great chatting with you. -
Abraham Greenwell
2 months agoProfessional, efficient, kind technician, upfront about all pricing and honest about what was going on. -
Peter McGrath
2 months agoIcy Hot was the only company to return my queries with the ability to solve my HVAC problem. They were prompt, friendly, and gave me exceptional customer service. -
Firas Katmeh
3 months agoIcy Hot did a fantastic job at my father-in-law's house and I would highly recommend them for all of your HVAC needs! Friendly employees and high quality service. -
Kay Becton
5 months agoI've been doing work with Icy Hot for several years now. I just had my fall maintenance done by Tim, who was a newer tech with the group. He was simply fantastic. When he found a problem he didn't just quickly point it and give a price. Instead, he took the time to show me the issue, and only recommend a fix. When I decided to go with the fix, he put on a master class on the unit, and really took pride in showing his client the difference in the system. I so enjoyed Tim and I have always stood behind the quality and service of Icy Hot.
Neighborhoods
- Cary
- Morrisville
- Apex
- Garner
- Wake Forest
- Clayton
- Knightdale
- Rolesville
- Wendell
- Zebulon
- Holly Springs
- Willow Spring
Extra Info
Features
- Dependable HVAC Service
- Same Day Service
- Experienced Professionals
- Excellent Customer Service
- Honest and Transparent
Social Media
Accepted Payment Methods
- credit card
- debit card
- cash
- bank transfer
FAQ
How does Icy Hot Heating and Air Conditioning, Inc. determine pricing for HVAC services?
We assess pricing based on the specific heating or air conditioning issue, including parts needed, labor time, and any diagnostic work required during the service call. Factors like system age and maintenance history also influence the final cost to ensure fairness and transparency. Homeowners receive a clear breakdown upfront after our technician evaluates the problem on-site.
Do you offer free estimates for HVAC repairs or maintenance?
Icy Hot Heating and Air Conditioning, Inc. provides free estimates during the initial service visit when we diagnose the issue. This allows us to inspect your system thoroughly and give an accurate quote without hidden fees. We explain all components of the estimate, including what is covered in the service.
Is Icy Hot Heating and Air Conditioning, Inc. licensed and insured for HVAC work?
We hold the necessary licensing and insurance required for HVAC contracting in the Raleigh area, covering general liability and workers' compensation. Our technicians carry EPA 608 certification for handling refrigerants safely and in compliance with regulations. This setup protects homeowners from liability during repairs or maintenance on heating and air conditioning systems.
Do you service and maintain outdoor AC units?
Our technicians regularly service, check, maintain, and diagnose outdoor AC units as part of standard HVAC work. We spot issues early during these visits to prevent bigger problems and ensure smooth operation year-round. This includes inspecting multiple units if your property has them, focusing on components like coils and fans.
What is the typical timeline and arrival window for Icy Hot Heating and Air Conditioning, Inc. service calls?
We aim for same-day service when possible, especially for urgent heating or air conditioning needs in Raleigh. Technicians arrive within a confirmed 2-hour window after scheduling to minimize wait times. Long-term customers appreciate our dependable scheduling built over years of consistent service.
How do you handle cleanup after HVAC maintenance or repairs?
Icy Hot Heating and Air Conditioning, Inc. ensures all work areas are left clean by removing debris, old parts, and any waste generated during the job. Technicians use drop cloths and shoe covers to protect your home and floors from dirt or damage. We test the system performance before leaving to confirm everything functions properly.
