CAP Flooring in Williamsville, New York

Top Reviews

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  Patrick Kozak

  6 months ago
  I called today, September 20th 2025. And asked a whole wide of arrangement of questions, they were very helpful, willing to help and very informative. If I move forward with this job, they would be the ones to do it. I thought I should post it. Because not all are very friendly and helpful
• S

  Sara V

  9 months ago
  This is not the review I wanted to write. I really liked Charlie, right up until he ghosted me for telling him that the spot in the doorway was lifted. February 18th Charlie started on my 856 square foot flooring project consisting of an alcove under the stairs, living room, dining room, kitchen, guest bedroom and hallway with 2 small closets. Removal of the old flooring and installation of the new, to include trim and quarter round on the kitchen island. I was to order all the necessary supplies. Everything went well with removal and most of the installation. Due to the house not being level, we had a small issue with the doorway to the guestroom. On March 3rd I told him, and we decided a transition strip would be a good solution. He finally came back on March 31st to fix that and install the stair nosing. When he went to install the stair nosing, we realized I ordered the wrong item. I told him I would message him when the right one came in. On May 12th I realized I had forgotten to message him so I messaged him to see when he could come finish that and he said he could probably come out around the 30th to the 1st. On June 1st at 7:44pm I asked if he was able to nail down a time to come out here. He said no later than Monday. Sunday June 8th, he asked me for pictures of the area because it had been a while since he had seen it and wanted to make sure he had all the right materials. I sent the pictures of the 2 spots that needed the stair nose and an additional text stating that there was a spot in the doorway that lifted and a picture of the area. That was the last time I heard from him. I texted Monday, Tuesday and today, all showing delivered but unread. My husband called him and it went straight to voicemail, then texted him and told me the imessages went from blue to green, showing he blocked him. He then called him using a VoIP number and Charlie answered on the first ring. When he said "hey, this is James" Charlie immediately hung up on him. We sent him a final text from a different google number saying "it's cool if you don't want to fix the problems and we won't contact him again, but it would've been nice to get an answer instead of being blocked" which was also ignored. The work that was done looks great but for the amount of money we paid him, we expected the job to be finished.Overall the work that was completed looks great and we are very happy with it. Unfortunately, not being completed as per the agreement cancels out the positive in this situation. I would normally give a glowing review for the work completed but as it is unfinished and we now have to hire someone else to complete the work we have already paid for I would not recommend him for future projects for anyone.
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  Rachael Dunn

  10 months ago
  I've enjoyed the LVP flooring they've done in the living room and bathroom for - every cut is perfect - thanks again! Highly recommend and would use again
• J

  Jeff Ernst

  10 months ago
  I reached out to many different places for quotes and kept coming back to CAP. Charlie is honest and kept communication open and clear throughout the whole process. The floors and carpets he installed completely transformed the look of our house. The process of getting work done on your house can be stressful and frustrating. Charlie keeps it simple and transparent throughout. Give them a call!
• A

  Amanda R

  11 months ago
  Charlie was amazing to work with! Highly recommend. We were looking to replace a very small floor in our basement and he was incredibly quick to provide us with a VERY reasonable quote and his recommendations. He was able to work within our (small) budget and provided us with amazing results in a super short turnaround time. He's super reliable and we would definitely use his services again! Thanks Charlie!