Verify this business. It’s free.
Verify info such as opening hours, services, and more.
Hawn Heating and Air Conditioning Inc. in Rochester, New York
277 Winton Road North, Rochester, NY, 14610 Photos
Services Offered
Highlights from the Business
About Hawn Heating and Air Conditioning Inc.
At Hawn Heating and Air Conditioning Inc. in Rochester, NY, we handle furnace maintenance, repairs, and installations like Navien combi boilers with hands-on local service. When you call, one of our own team answers to guide you right away. Homeowners count on us for quick fixes on heat issues and tune-ups that keep systems running smooth.
Top Highlights From Customer Reviews
Hawn Heating & Air provides professional HVAC service, including furnace maintenance, boiler installation, and duct cleaning. Technicians are thorough, knowledgeable, and explain the process clearly. Customers appreciate the prompt, helpful, and courteous service. The company is responsive and values customer relationships.
Top Reviews
-
Lynn Daley
2 months agoI've used Hawn for a couple of years for my furnace maintenance. I love that when I call, a local person who actually works for Hawn answers. They're always helpful and kind. The service is great as well. The techs are thorough and professional. Never has one tried to push me to get something not needed. They show up on time and do a great job. -
Corey Schultz
2 months agoI was having an issue with my furnace so they came out to take a look. They charged $140 just to come into the house and then another $80 for the singular component of the furnace they tested. After the test was normal, they said they didn't know what else would be causing the problem and left with no further suggestions on how to address the issue. Result was $240 for about 25 minutes of work and no answers to the problem. I do not recommend using them. -
Theo Turque
4 months agoGreat experience with Hawn Heating and Air Conditioning. Everything was handled professionally and the installation of our Navien combi boiler went smoothly. Doug Hayden and Frank did the install and they were excellent, very knowledgeable, took the time to explain everything, and clearly take pride in their work. I felt confident the system was installed correctly. Highly recommend. -
carolyn hilarski
4 months agoI called Hawn about a problem with two of my bedrooms NOT receiving heat/ac. The person I spoke with suggested that my duct dampers might need replacing. She suggested that I book a furnace cleaning to save money on the service cost. I had to wait three months for this appointment. The service person looked at my duct work and shared that he, "really doesn't know very much about problem-solving duct work issues"....he assured me that, "I will speak with my supervisor and Hawn will get back to you as to what the issue might be". I was charged $335 and received no bill/receipt. After being asked for a bill/receipt, the service person told me..."K... is not in the office and it might be a week or more before you receive a receipt". I called Hawn the next day and asked the person who answered the phone for the bill/receipt. The person knew nothing about my situation...however, sent me a bill in my email (no paid in full receipt though). I shared that I was waiting for an answer to my hvac issue and the person reassured me that he would get back to me. After several days, I have not heard from the company and will not call them again as they are completely unreliable in that they sent a service-person who knew nothing about the problem I called about; moreover, I was charged almost $200 for this person to tell me he was not able to help me. In my humble opinion, this company preys on customers. -
Gillian Penepent
6 months agoI am a first time homebuyer and my furnace decided not to kick on anymore. I called the number on the sticker bc they have clearly serviced it before. I'm really happy I did! They were fast, polite and explained every step of the process very clearly. I will not hesitate to call them for any other heating and cooling concerns I have in the future.
Neighborhoods
- Irondequoit
- Brighton
- Gates
- Greece
- Henrietta
- Pittsford
- East Rochester
- Penfield
- Fairport
- Chili
- Spencerport
- Scottsville
Extra Info
Features
- Professional HVAC Services
- Reliable Local Experts
- Fast, Polite Service
- Smooth Installations
- Helpful & Kind Staff
Social Media
Accepted Payment Methods
- credit card
- debit card
- cash
- bank transfer
FAQ
How does Hawn Heating and Air Conditioning Inc. determine pricing for furnace repairs and maintenance?
We assess pricing based on the specific issue after inspecting your furnace, such as diagnostic fees for entry and testing individual components. For example, a service call may include a base fee for arrival plus charges for parts tested or replaced. This approach ensures you only pay for the work needed, and we provide clear details upfront to avoid surprises.
Are you licensed and insured for HVAC work?
Hawn Heating and Air Conditioning Inc. carries the necessary licensing, bonding, and insurance required for HVAC services in Rochester, NY, including handling refrigerants per EPA standards. Our team provides proof of credentials upon request to confirm compliance with local regulations. This protects your home and ensures work meets code for installations like Navien combi boilers.
Does Hawn Heating and Air Conditioning Inc. install Navien combi boilers and tankless water heaters?
We handle installations of Navien combi boilers, tankless water heaters, furnaces, air handlers, and smart thermostats as part of our HVAC services. Our technicians perform these jobs with attention to proper sizing, ductwork integration, and system testing for efficiency. Homeowners benefit from smooth setups that address heat distribution issues like uneven room temperatures.
What should I expect for scheduling and arrival times with you?
We answer calls directly with our local team to schedule service promptly, often addressing urgent furnace issues the same day. Technicians arrive within agreed windows, equipped like our service vans with ladders for residential access. Expect a clear timeline from initial contact through completion, with guidance on next steps like tune-ups.
Does Hawn Heating and Air Conditioning Inc. clean up after HVAC service or installation?
We leave your home clean after every job, removing debris from furnace repairs, boiler installations, or tune-ups. Technicians use protective measures like drop cloths during work on units or ductwork to minimize mess. This standard practice ensures your space is ready for immediate use post-service.
Why is hiring you safer and better than attempting HVAC repairs myself?
Professional handling prevents risks like improper refrigerant management or electrical issues that DIY efforts often cause, potentially leading to system damage or safety hazards. We follow best practices for diagnostics, such as checking duct dampers and airflow, which require specialized tools and knowledge. This extends equipment life through proper tune-ups and avoids costly fixes from amateur mistakes.
