Four Season Heating & Cooling in Saint Joseph, Missouri

Top Reviews

• K

  Kmberlee K.

  7 years ago
  They came out promptly even though it was 10 pm and we were not a regular customer. They diagnosed the problem and came out the next day with the part, even though they already had a full schedule. It was expensive but worth it.
• A

  Ali D.

  7 years ago
  Went very well very professional.
• K

  Kathleen Z.

  8 years ago
  This was by far the worst contractor I have worked with. I do want to preface this review with the fact that my attic is crazy small and it's not an easy job. That being said, we expect to pay extra because of that. On August 5th my drywall ceiling and insulation came crashing down due to a leak from the AC handling unit. I had already paid his company around $400 to stop my handling unit from leaking in 2016. His employee in 2016 had told me this would never happen again. I wanted to offer him a chance to make it right. I should have called a different company. It took him ten days to come back from the initial call to fix it the second time. They never turned on the AC unit to see where it was leaking from. They never fully inspected the unit to see if it was dead or if the internal pan was completely rusted out. They decided I needed a new drain pain and two new drain lines. I trusted that they knew what they were doing. They did not pull a permit or tell me a permit was required for this work. Two employees were at my house all day to complete the work. The next day I had water running all over the side of my house because they did not run the drain lines to the gutter. I had told them I didn't want water all over the side of my house (by my front door) and they said it would go in the gutter, so I agreed to let them plumb it the way they wanted. Well, it didn't. It went everywhere but the gutter. It was dripping on my head as I went in my front door. In addition, the employees cut a larger hole than they told me they were going to (without asking), in order to get the drain pipes into my attic. Then they ran the unit while they went to buy a vent cover, only they left the lines inside the soffit when they left (instead of pushing them out so the water would drain outside). Water was dripping out of my soffit while they were gone, so I turned off the unit, worried it was going to make the attic wet and moldy. When I mentioned this to the employee upon their return, they acted like it was no big deal. When the employees finished up I mentioned calling to get my insulation and drywall reinstalled and the employee looked at me with worry and told my husband not to do that right away. To let it run for awhile in case there were more problems. That should have told me right there that something was not right. I called Mr. Koch to complain the next day about the drain pipe issue. Before I could even tell him what I was dissatisfied with he told me he would come over and tear everything out and give me my check back. He said he would not come back unless I paid him more money because he had given me a good deal, job was half price. He was very aggressive with me on the phone. I did not ask him to give me a deal. I did not tell him I wanted the job done cheaply. I told him I NEVER wanted water coming out of my ceiling ever again but apparently, he did not hear that. I was not going to pay him more money to do anymore work. Fast forward 6 days later, came home to the AC handling unit leaking water, not being caught in the pan and the machine not being turned off by the guard dog switch they installed. I called another company to come take a look and they said my unit was shot and that Randy should never have offered to do any work on it. That it's a liability to run it as it is and that there was no guarantee that it wouldn't continue to leak water. And he said that $1,090 was a ridiculous amount to pay for the job. I contacted Randy to ask for my money back and he refused. I offered to negotiate a lower rate with him, pay for materials, he refused. He offered to come and offer a solution for the new problem. My husband told him we weren't going to run the unit anymore because we couldn't afford another drywall ceiling coming crashing down on us. When I mentioned stopping payment on the check he hadn't cashed yet, he said he would put a lien on my house and told my husband he was very familiar with the process. Why is he so familiar with the process? He refused to give me my check back even though a week earlier he had said he would. He ran to the bank to cash the check that day. So now, I'm out the $1,090, need a new AC unit and had no AC for the bulk of August. I would never recommend this company. Save yourself time, money and hassle and hire a different company.
• S

  Susan R.

  8 years ago
  The owner Randy answered my call immediately and was able to give me an estimate the same day. The two guys Steve & Cory that did the installation the following day were awesome. They were professional, polite and I would highly recommend the company.
• E

  Eric W.

  8 years ago
  $110 They were quick and got the job done well for a good price.