Coldspring Co Inc. in Baltimore, Maryland

Top Reviews

• B

  Bala Puli

  1 year ago
  This is a shady business. I called for services (heating unit stopped working) on Jan 10th. The technician came and spent less than 30 mins.... 1) OVERCHARGED ME - Charged me for one 1 hour and 45 mins (that in its self is a fraudulent). When I called the owner the next week, he started giving some lame excuses (that his technician had to walk over snow and ice!). He finally agreed to charge me for 45 mins only and return me my money (still waiting). 2) QUESTIONABLE DIAGNOSIS "LEAK HEAT EXCHANGE" - The technician, by just looking at the unit, concluded that our heat exchange is leaking. Without doing a thorough inspection and testing, the technician concludes this and strongly recommends that we stop using heating unit immediately. The company later followed-up and was prepared to give me a quote to replace entire unit. When I question how the technician concluded and recommended that solution, the company again starting giving me lame reasons (that they have decades of experience and figure by looking at that, etc). What all the unit needed was a just hard reset (Carrier 33 code)!
• L

  Linnee R.

  9 years ago
  $450 He knew what it was right away and fixed it. He had to come back because he did not have the part so that wasn't so cool, but I did not know what to tell them when I first called. Then he came back, like, the next day and fixed it. If he only had to make one trip and he had those parts the first time that would have been nice. I did not comparison shop.
• C

  Charles W.

  11 years ago
  They were fine.
• J

  Jesse D.

  16 years ago
  The initial ductwork took them about a month. There would be an average of 6-10 workers on sight each day. They showed up late, and left early, sometimes not putting in more than 4 hours a day. On any given day, half of the workers did little to nothing. On one occassion I came home from running an errand to find a group of workers drinking a six pack of beer on the steps while still on the job. Their craftsmanship was less than average: they left gaps in ductwork, any wall or roof penetrations that they made, I had to come after them to seal properly. Two of their roof penetrations leaked a lot of water after the first rain. The penetration through brick was sealed with plumbers putty or mortar that was so thinly mixed that it crumbled right out of the bricks. I've had to call them back on two occassions to fix problems with the furnace due to their bad installation job and on both occassions they've sent me a bill to the tune of several hundred dollars. On both occassions I worked with them the nearly entire length of the repair to ensure that it was done properly. One bill I recieved quoted 4 hours of labor--in fact the worker was gone about three of those four hours buying a pvc coupling to repair a bad exhaust pipe. So I was charged for three hours of his "shopping" and $5 for the pvc coupling. He left a mess for me to clean up as well. As for Harold Scott, the owner, he is very difficult to get a hold of, does not return calls, does not own up to his workers bad work, and generally does not seem to run his business very efficiently.
• L

  Liz E.

  17 years ago
  $145 We woke up one morning to find we had no heat. After several attempts at relighting the pilot light on our gas furnace, which kept going out, we contacted Coldspring off of Angies List. It took them quite a few hours to get back to us, but once they did, everything happened quickly and efficiently. They called to let us know they would be there within the hour, and were. The tech saw that we needed the thermo-coupler replaced, a $20 part. After having zero issues with our furnace in 18 years, we figure we were very lucky indeed. He replaced the part and was finished within 45 minutes. Receiving same day service and having it fixed the first time made us very happy with the company. We will certainly use them again if necessary.