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Eastern Air Flow of Kentucky in Richmond, Kentucky
807 East Main Street, Richmond, KY, 40475 Photos
Services Offered
Highlights from the Business
About Eastern Air Flow of Kentucky
We’re Eastern Air Flow of Kentucky, serving Richmond and the surrounding area with honest HVAC installation, repair, and maintenance that puts your comfort first. Our team takes time to explain your options without the pressure, then delivers quality work at fair pricing-because we’d rather build relationships than chase quick sales.
Top Highlights From Customer Reviews
Eastern Air Flow provides prompt, professional HVAC service with friendly, knowledgeable staff. Installers are quick, neat, and thorough. Customers appreciate the informative, no-pressure quotes, affordable pricing, and potential rebates. They offer service plans and 24/7 availability.
Top Reviews
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Brandon Rose
1 year agoMy initial review of this was negative because there was a brief delay in installation but Justin and his team made right on the thing by significantly reducing the install cost and I got a great deal on a new Bosch system. Install went smoothly seems to be working well. -
Colby Vanwinkle
6 years agoThey were really nice and very informative on different options that could work for us when giving us our quote. They weren't pushy, Very nice, quick and neat. The workers went over everything with us making sure we knew how everything worked and the process they took to replace my furnace. They double checked everything many times to insure that the house was nice and warm before they left. I will be using them again! -
Jaime Lynn
7 years agoDO NOT use this company! They require full payment up front, so I paid them $4,500 and was told they would be there 2 days later to install it. I took off work, but they didn't show, so I called. They said the equipment wouldn't be in until the next day. The next day, the guy doing installation called to tell me that Justin, the owner, was trying to pawn off a used condenser on me. I told them I paid for a new one and I wanted a new one! This was on a Friday. I was told the new one would be in Monday or Tuesday. By Thursday, no one had called me, so I called and was told they would be there first thing Friday morning. I took off work AGAIN and the 2 guys showed up at about 11:30. It should have been about a 2-hour job, but they were there ALL day. Then they asked me if my thermostat works. What???I paid for a new digital thermostat, which they didn't bring. Then they told me the wiring from my old thermostat was too short and they were gonna drive to Ace Hardware to get some. They never came back and wouldn't answer my calls. They finally texted back to tell me Ace didn't have it, so they would have to come back at another time. This is THE WORST company I have ever dealt with. If you call their number, it's an outsourced place, not even in KY. They will tell you they are marking your message as urgent, but you will not get a call back. When I called the 606 area code number they called me from, it's a residence, but sometimes they will answer and say "Eastern Air Flow". It is impossible to speak with Justin himself. I ended up telling them not to come back and I hired another contractor to come and finish what they didn't. It turns out THEY INSTALLED THE FURNACE UPSIDE DOWN!!! It is going to be a long time before this gets fixed. Of course, Justin can't be reached at ANY of the numbers. It's always someone who is outsourced. I am livid! -
Vaughn “Big Lunch” Little
8 years agoAwesome service 24/7!!! Thanks for saving my family $$$ money on our new system!!! The KU rebate was absolutely amazing!!! We're saving $$ monthly on our bill too!!! BAM!!! -
michael curtis
8 years agoDid a great job on installation, but they did take an extra 2 days over original time estimate. Sounded like they were spread a little thin for the amount of jobs they had to take care of. Their staff was very friendly though and the installers were great.
Neighborhoods
- Berea
- Waco
- Kingston
- Bybee
- Kirksville
- Moberly
- Valley View
- Round Hill
- Dreyfus
- Red Lick
- College Hill
- Bighill
Extra Info
Features
- HVAC & Plumbing Experts
- Competitive, Upfront Pricing
- Friendly, Professional Service
- Prompt Arrival
- Installation Experts
Social Media
Accepted Payment Methods
- credit card
- debit card
- cash
- bank transfer
FAQ
How does Eastern Air Flow of Kentucky determine pricing for HVAC installation and repairs?
We base pricing on the specific needs of your home, including equipment type, labor required, and any custom options discussed during your quote. Our team explains all costs upfront without pressure, ensuring fair value as shown when we reduced installation costs to resolve a brief delay. This approach helps you understand exactly what you're paying for and compare options effectively.
Do you offer free estimates for HVAC services?
We provide detailed quotes after assessing your home's requirements, covering installation, repair, or maintenance needs. These quotes outline equipment like American Standard or Tempstar units, labor, and any adjustments for fair pricing. Homeowners benefit from this transparency to plan budgets accurately without surprises.
Is Eastern Air Flow of Kentucky licensed and insured for HVAC and plumbing work?
We hold the necessary licensing and insurance to handle HVAC installations, repairs, and plumbing services safely in Richmond and surrounding areas. This coverage protects your property during work on units like Fujitsu mini-splits or indoor air handlers. Knowing these details gives homeowners peace of mind before starting any project.
What types of HVAC systems does Eastern Air Flow of Kentucky install, such as mini-splits or ducted units?
Eastern Air Flow of Kentucky installs a range of systems including American Standard outdoor units on platforms, Tempstar units beside homes, indoor furnaces with ductwork, and Fujitsu Halcyon mini-splits on walls. We also manage plumbing alongside HVAC tasks for complete service. This variety allows matching systems to your home's layout and efficiency goals.
What is the typical timeline and arrival process for Eastern Air Flow of Kentucky installations?
We schedule installations with clear timelines, aiming for prompt arrival as our team does without waiting, though high job volume can occasionally add a day or two. Expect workers to communicate any adjustments upfront and complete work neatly. Understanding these logistics helps you plan your day effectively.
How do you handle cleanup and debris after an HVAC installation?
Our team leaves your home clean by removing all waste and debris from installations, keeping work areas neat throughout the process. We use protective measures to avoid mess on floors or surfaces during setup of indoor or outdoor units. Proper cleanup ensures your space is ready for immediate use post-service.
