Verify this business. It’s free.
Verify info such as opening hours, services, and more.
Pile’s Carpet Care & Restoration Service in Elizabethtown, Kentucky
5298 Bardstown Road, Elizabethtown, KY, 42701 Photos
Services Offered
Highlights from the Business
About Pile’s Carpet Care & Restoration Service
We’ve been serving Elizabethtown and central Kentucky since 1980, tackling everything from deep carpet cleaning to emergency water extraction and hardwood restoration. Our team handles carpet, tile, upholstery, air ducts, and mold mitigation-we show up 24/7 because damage doesn’t wait for business hours. Free estimates, fully licensed, and we’re here to transform your home back to what it should be.
Top Highlights From Customer Reviews
Piles provides excellent carpet, floor, and upholstery cleaning, exceeding expectations even on old carpets. The team is prompt, courteous, and knowledgeable, offering great service and customer support. They respond quickly, remove stains effectively, and work with insurance companies, completing jobs in a timely manner.
Top Reviews
-
Claudia Escribens
1 month agoIt makes me really sad to be writing this review. During the huge April 2025 rainstorms (review written in March 2026) this company was recommended to us by our insurance agent when we had some flooding in our basement and we needed mitigation. Our experience started out great but then turned into a nightmare. When we first called, I really appreciated the sense of urgency that they worked with. They came right away and were able to rip up the carpet and the drywall as needed to get the space dried up. This is the extent of my positive experience with them. We offered them the reconstruction project, asking if they could work with the remainder of the insurance money we had, with some flexibility as needed. Since I was so grateful for the work they did on the mitigation, I told them to not worry about the timeline, that we wouldn't rush them. This came back to bite me hard, since all the employees that were sent a) did a laughably mediocre job, b) were crying, demanding to be paid in full when the work was nowhere near done, c) were incapable of accurately communicating when they would be over to do work, causing me to miss meetings and medical appointment while I sat at home waiting for them to not show up. This entire saga dragged on for literally nine months, and all of this was while I was pregnant. I understand I gave flexibility with timing, and some with budget, but nine months of empty promises and blowing the budget with BS rework is unreasonable by any standard. The business owner, for months, repeatedly apologized and promise to make it right. I understand some of the circumstances were out of his control, but again, 9+ months of dragging out a simple drywall and flooring project for us who has given them all the grace in the world is disappointing and unacceptable. It ended with me texting him to just forget about everything, that we will learn our lesson, take our fat L, and just hire someone reliable. It was upsetting, frustrating, but fitting that this last message didn't get a reply or an acknowledgment. The ironic part is that we are in the market for a carpet cleaner, and we would love to go with someone local. Shoot me recommendations! -
Amber Lyall
2 months agoThey did a wonderful job. Good price and fast service. Will definitely use them again! -
Melissa G Hamilton
2 months agoFurniture looks great. Gene and Mitchell are awesome. Thank you. -
Jerry
6 months agoJesse come out and done a great job cleaning our carpet it looks 10x better than me doing it with a rug doctor i used to rent . We will be using there services again and strongly recommend them for your carpet, hard floors , and upholstery too . Give them a try you won't be disappointed ! We wasn't .. -
Michael Asbury
6 months agoThorough and detail oriented! Overall wonderful experience during a stressful situation.
Neighborhoods
- Vine Grove
- Radcliff
- Cecilia
- Glendale
- Rineyville
- White Mills
- Upton
- Sonora
- Hodgenville
- New Haven
- Boston
- Buffalo
Extra Info
Features
- Highly Recommended Service
- Courteous and Knowledgeable Team
- Great Job Cleaning
- On Time Appointments
- Quality Workmanship Guaranteed
Accepted Payment Methods
- credit card
- debit card
- cash
- bank transfer
FAQ
Does Pile's Carpet Care & Restoration Service offer free estimates for carpet cleaning?
We provide free estimates for all services including carpet cleaning, upholstery cleaning, and water damage restoration. Our team assesses the area to give you an accurate quote based on the size, condition, and type of service needed. This helps you understand the full scope without any upfront cost.
Are you licensed and insured for house cleaning and restoration services?
Pile's Carpet Care & Restoration Service is fully licensed and operates as a BBB accredited business with over 45 years of experience in central Kentucky. We carry proper insurance to protect your home during carpet cleaning, water extraction, and mold mitigation jobs. Homeowners can verify our credentials through the Better Business Bureau profile for added peace of mind.
Does Pile's Carpet Care & Restoration Service handle tile and grout cleaning or water damage emergencies?
We handle tile and grout cleaning using professional tools to restore kitchen floors and other areas, as well as emergency water extraction available 24/7. Our services also cover carpet, upholstery, air ducts, hardwood restoration, and mold mitigation across Elizabethtown and surrounding counties. These tasks require specialized equipment that ensures thorough results beyond basic cleaning.
What should I expect for arrival times and scheduling with you?
We provide clear arrival windows, such as between 3 PM and a specified time, and arrive on time for scheduled appointments. Our 24/7 availability means we respond quickly to requests, especially for urgent water damage or mold issues. You can schedule by calling our line, and we serve areas like Elizabethtown, Radcliff, and Bardstown efficiently.
Does Pile's Carpet Care & Restoration Service leave the house clean after upholstery or carpet cleaning?
We leave your home clean and tidy after every job, with no residue or debris from carpet, upholstery, or tile cleaning. Technicians use HEPA vacuums and proper extraction methods to remove all waste water and dirt on-site. Your floors and furniture are ready for immediate use, often looking significantly better than before.
Why is your professional carpet cleaning better than renting a machine for DIY?
Our hot water extraction and specialized tools remove deep dirt and contaminants that DIY rug doctor rentals cannot reach, as shown in before-and-after results on old carpets. Professionals apply the right cleaning solutions safely for your carpet fibers and use powerful equipment to dry areas quickly, preventing mold growth. This approach extends the life of your carpets and upholstery while avoiding health risks from incomplete cleaning.
