New Age Flooring LLC in Clarksville, Kentucky

Top Reviews

• R

  Really Just Plain Productions

  2 weeks ago
  Lisa and the rest of the team made it quick and easy to get the flooring I needed for my new home, and you really can't beat the price, either.
• K

  Kelsey Otten

  4 weeks ago
  Installed a crooked support beam that ran the length of the main floor - blamed it on the company they got it from. This creates two issues, knowingly installed a crooked beam & not taking responsibility for work They removed paneling in garage ceiling (which was necessary) but then left down for weeks. They broke ceiling tiles & left insulation on the ground. They didn't do anything or fix the broken tiles after the issue was brought to Brandon's attention, blaming the electrician that they hired. Plumber left a leak in one of the lines & left a puddle of sewage in the ceiling for us to clean up. Cabinets were installed unlevel & with crooked handles. Handles were installed without confirmation of which to use on which doors - pull handles were put on all (rather than desired and agreed on mix of handles/knobs). Sloppy paint lines where ceiling & wall meet. Paint drips were left in multiple spots. When demoing the subfloor, they tampered so hard it damaged the basement ceiling. There was a major crack in the ceiling & screw holes exposed. It still looks patchy after trying to fix the damage. When drywalling the beam and post, there was a gap left between the 2. Their solution was to hastily add putty to make the drywall connect and close the gap. It wasn't smooth, it left residue on multiple parts of beam, & looked terrible. Flooring was installed with large gaps next to wall & sloppy cut lines that would not be covered by trim. Excuse was that quarter round would cover it, even though we made it clear that we didnt want that. This was pushed more times than comfortable with, to hide the sloppy work. When flooring was put in bedroom, they failed to remove the existing trim & placed the flooring right up next to it, so would not be able to remove existing trim. When replacing trim there would still be gaps showing that not even quarter round covers. They used permanent marker to label lines & pieces, & left said marks post install for us to remove. They broke a stone off of our fireplace & simply set it back up leaving for us to find. Sloppy install of stair nose to the point that it was already pulling away from the floor that night. This left nails exposed to be stepped on. A transition piece was clearly cut too short for the doorway, but installed anyways & only replaced after we mentioned it. We later asked them to order another stair nose so we could replace the one improperly installed- initially asked for a new stair nose on 3 AUG, told that it would be a few days. Then the excuse was they were on back order. 20 DEC, we finally got tired of the same story and went to Orgain - they delivered the exact stair nose in one week. Flooring company states that there cannot be a slope in the floor more than 3/16' & there certainly is due to how subfloor was installed. Our warranty is void before job us even finished. On install day for butcher block countertops, workers went to pick up the butcher block that morning & proceeded to tell us that everywhere in area was out of what we wanted. Throughout the day we checked multiple Lowes & Home Depot, all said they had them in stock. I drove to Lowes the next morning & they had multiple lengths/boards to choose from. We confirmed with the store manager that they did not receive a shipment that night. Yet another lie. They removed trim around a door in the main living area (after other trim was removed weeks ago) that did not need to be removed & ripped up brand new paint & drywall. When brought to contractor, he said the trim had been "off for a while now", which obviously can't be the case. We were so unhappy with the remodel & lack of trust, we took on multiple parts of the project, such as installing countertops, installing all trim (which was delayed on our part), building out the pantry, & installing all appliances and toilet. Lack of communication was huge. Any issue would be addressed with irritation or excuses. It's extremely frustrating when there is an obvious lack of organization. Minus the swift demo, very disappointing.
• J

  James Myers

  4 weeks ago
  Awesome experience. Flooring was high quality and pricing was amazing and installers were very professional and customer friendly. Thank you guy's so much.
• L

  Leslie Teague

  4 weeks ago
  I love the new flooring that New Age Flooring put in our house. They were able to do 2 rooms and a hallway in 1 day. Everyone was professional and the cost was less than I expected.
• D

  Dee Wagstaff – Williams

  4 weeks ago
  What did you accomplish during the two (2) weeks ice storm that pretty much shut our city down? We decided to redo the flooring in our basement! Calvin and I had a wonderful experience with New Age Flooring, LLC in Clarksville, TN. After interviewing several flooring contractors and reading their public reviews; we decided to use a local contractor. We liked the reviews posted for New Age Flooring. When visiting their showroom and warehouse on College Street, we met Lisa their knowledgeable and friendly office manager. While we were with Lisa, she called Brandon, the owner. We were able to schedule a meeting him at our home the same afternoon. The following day, we received (via email) several estimates (based on our requested options). After selecting the option and calling Brandon, his crew started within two days. We were extremely impressed by how efficiently his crew worked. They were always on time. They were kind and respectful. They communicated their plan. They left the job site CLEAN! We especially appreciated that Brandon's initial estimate and our final bill were in sync. There were no oops and upcharges! So far, we absolutely love the new flooring in our basement. We are happy to post this review and endorse the amazing team and the professional workmanship of ALL the folks associated with New Age Flooring, LLC in Clarksville, TN. We would not hesitate to use them again. Calvin R. Williams Dee Wagstaff-Williams