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Heartland Pool and Spa IA in West Des Moines, Iowa
1325 Hoak Drive, West Des Moines, IA, 50265 Services Offered
Highlights from the Business
About Heartland Pool and Spa IA
We’re Heartland Pool and Spa, serving West Des Moines with residential pool construction and maintenance expertise. From vinyl liner installations to fiberglass pools and ongoing care, we handle everything to keep your backyard oasis in top shape year-round.
Top Highlights From Customer Reviews
Kelly Builds Pools receives praise for prompt service, professionalism, and effective problem-solving. Technicians are thorough and explain solutions clearly. Customers appreciate the responsiveness and find the team helpful, especially for pool openings and leak repairs.
Top Reviews
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Chris Kayser
6 months agoHorrible customer service and responsiveness. I asked for a quote on repairing a fiberglass stair and the customer service lady responded with "$2,500". I emailed and called multiple times over the next month to get more details on how they would repair the stair. The service lady said the owner would reach out to me to discuss what they do to repair the stair. We never got an answer. Left many messages and didn't hear back. I will never use this place for anything again, although the seasonal closing process was smooth and techs were great. -
Kris Klinker
6 months agoWe simply needed them to set and install the pool heater, they were not even able to connect it and charged us an exorbitant amount that did not agree with their price quote. -
Orchid Talk
9 months agoThis is the second time we are charged for a 5min visit to acknowledge a leak from our pump and a pool light not working/ we called for them, there was no need for that but for action! He came, covered and uncovered the pool, 5min, 132$ ...Then sent an estimate for changing the light 1190$!!! Plus the cost of the 5 min! Second time we are calling to talk to the owner, they say he will call back but NOPE! It seems they don't care for their customers, that is a shame! I am giving them 2 stars because we've met one of the owners, he is a nice guy... and for Juan service, we had him last season and we were happy with his service. -
Marc Beltrame
10 months agoWe had an appointment today and they told us our person was on vacation and would not be back for two weeks. Told the soonest we could get someone out here was in two days. Would not confirm to a time other than to say sometime "likely mid-afternoon in a three hour window." No apology. No interest whatsoever in customer service. When I called back to cancel the appointment was met with an extremely rude and indifferent representative who just said "okay" before hanging up. The service tech (Jim) was outstanding during initial visit. He should start his own company! -
Lonnie Johnson
1 year agoThese guys are amazing! VERY helpful and VERY responsive. We may have found a new pool supplies supplier!
Neighborhoods
- Clive
- Urbandale
- Windsor Heights
- Des Moines
- Johnston
- Waukee
- Cumming
- Norwalk
- Van Meter
- Adel
- Grimes
- Martensdale
Extra Info
Features
- Pool & Spa Services
- Liner and Heater Installation
- Sand Filter Repairs
- Pest & Wildlife Control
- Serving West Des Moines
Accepted Payment Methods
- credit card
- debit card
- cash
- bank transfer
FAQ
How does Heartland Pool and Spa IA determine pricing for pool repairs like fiberglass stairs?
We assess the scope of the repair, including materials and labor needed for the specific issue, to provide a quote. For example, fiberglass stair repairs start around $2,500 based on the damage extent. Contact us directly for a detailed estimate tailored to your pool's condition.
Do you offer free estimates for pool construction or maintenance?
Heartland Pool and Spa IA provides quotes upon request after discussing your project details over phone or email. We evaluate factors like pool type, size, and location in West Des Moines to ensure accurate pricing. This approach helps homeowners understand costs upfront without hidden fees.
Is Heartland Pool and Spa IA licensed and insured for pool and wildlife pest control services?
We carry the necessary licensing and insurance required for residential pool construction, maintenance, and pest control work in the area. This coverage protects both our team and your property during vinyl liner installations, fiberglass pool projects, or pest management. Always verify current credentials through state resources for peace of mind.
What should I expect for scheduling and arrival times with you?
We schedule appointments based on technician availability, which can vary if someone is on vacation or handling other jobs. Expect potential delays, such as waits of a couple days for service, and we confirm times when possible. Clear communication via phone or email helps set realistic expectations for your pool maintenance or pest control needs.
Does Heartland Pool and Spa IA handle cleanup and after-care for pool services and pest control?
We leave your property clean after completing pool repairs, installations, or pest treatments by removing debris and waste generated during the work. For tasks like liner replacements or filter fixes, our team ensures the area around your backyard oasis is tidy. Ongoing maintenance visits focus on functionality checks rather than extended cleanups.
Why is your professional approach for pool maintenance and pest control safer than DIY?
Our expertise prevents common errors like improper fiberglass handling or ineffective pest treatments that DIY attempts often cause, risking further damage or safety hazards. We use specialized tools and methods for vinyl liner installations, heater setups, and wildlife control to ensure long-term reliability. Homeowners avoid injury and costly mistakes by relying on trained professionals for year-round pool care.
