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Platinum Pools in Council Bluffs, Iowa
1522 Avenue C, Council Bluffs, IA, 51501 Photos
Services Offered
Highlights from the Business
About Platinum Pools
At Platinum Pools in Council Bluffs, IA at 1522 Avenue C, we handle all your pool needs from expert cleaning to full swimming pool design and construction. Our team turns ordinary backyards into refreshing escapes with custom builds that fit your space perfectly. Stop by to discuss how we can refresh your outdoor oasis.
Top Highlights From Customer Reviews
Platinum Pools receives mixed reviews. Some customers praise the beautiful pool results and responsive communication during construction. Others cite issues with post-construction follow-up, repairs, and rude communication. Some appreciate the company resolving issues.
Top Reviews
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Neil Seth
4 months agoI'm leaving this review to document my experience with Platinum Pool Service. Unfortunately, the service we received was extremely disappointing. Despite multiple visits, the pool and spa were never properly repaired - the thermostat was not fixed, the pH levels were not balanced, and the system ultimately failed inspection. We have the inspector's report confirming these issues. Communication with the office was one of the biggest challenges. Rebecca, in particular, was consistently rude, dismissive, and unprofessional during multiple phone calls. Instead of helping resolve the issues, she often spoke in a condescending tone and made the process even more difficult. Several of the technicians privately mentioned they have had similar issues dealing with her, which only reinforced our experience. Attempts to reach the owner went unanswered, and calls to Jonathan, one of the technicians, were not returned. Because the spa still wasn't working after repeated visits, I paid Jonathan $50 in cash just to get it operational - yet the problems continued. Nothing was fully resolved, and we were left with a failed inspection and an unusable pool and spa. We will be submitting all documentation to the BBB, including the inspection report and communication records. Based on our experience, I cannot recommend this company. -
Cortney Kelley NE-Omaha
4 months agoPlatinum has been our pool company for many years, and for good reason! They are very helpful and knowledgeable! -
Live Life Ride Hard
6 months agoThe team at Platinum Pools has been my go to for all my pool needs. They are always very helpful and knowledgeable. -
Jim Stefanski
7 months agoPlatinum Pools is an excellent choice for pool maintenance and repair! What sets them apart is that you can call them anytime when you have an issue and they will walk you through the issue! -
LiveLund Apartments
7 months agoPlatinum Pools is prompt, professional and just all around great to work with!
Neighborhoods
- Omaha
- Carter Lake
- Ralston
- La Vista
- Papillion
- Bellevue
- Boys Town
- Waterloo
- Offutt AFB
- Gretna
- Springfield
- Elkhorn
Extra Info
Features
- Pool Cleaning Services
- Pool Contractor Services
- Responsive Communication
- Happy with Pool Function
- Professional Team
Social Media
Accepted Payment Methods
- credit card
- debit card
- cash
- bank transfer
FAQ
How does Platinum Pools determine pricing for pool cleaning and construction projects?
We assess pricing based on the specific scope of work, such as pool size, condition, and materials needed for cleaning or custom construction. Factors like site preparation for new builds or resurfacing details also influence the final quote. Homeowners receive a detailed breakdown to understand costs upfront, helping with budgeting decisions.
Do you offer free estimates for pool services?
We provide free estimates to evaluate your pool needs accurately without any upfront cost. This allows us to inspect the site and discuss options like cleaning, maintenance, or full construction. Contact us to schedule a visit and get a transparent quote tailored to your project.
Is Platinum Pools licensed and insured for pool cleaning and contracting work?
Our team holds the necessary licensing and insurance required for pool cleaning, maintenance, and construction services in the Council Bluffs area. This coverage protects both our workers and your property during jobs like painting interiors or vacuuming pools. Homeowners can request proof of credentials before starting any project.
What specific niche tasks do you handle, like pool painting or resurfacing?
Platinum Pools manages detailed tasks including painting the interior surface of pools, vacuuming the bottom with specialized equipment, and resurfacing spas or hot tubs as shown in our project photos. We also cover pool opening, closing, chemical delivery, and repairs. These services ensure thorough care from basic cleaning to complex renovations.
What is the typical timeline and scheduling process with Platinum Pools?
We maintain regular communication, such as weekly calls, from initial contact through to completion, even before digging starts on construction projects. Cleaning and maintenance jobs often finish ahead of schedule, while full builds follow a phased approach with clear milestones. Expect defined arrival windows and updates to minimize disruptions to your routine.
How do you handle scheduling and arrival times for pool services?
We coordinate scheduling to fit your availability, providing specific arrival windows and confirming details in advance. For ongoing maintenance like cleaning or chemical delivery, we establish consistent weekly or seasonal visits. This structured approach helps avoid delays and keeps your pool ready for use.
