Rachel’s Residential Cleaning in Lafayette, Indiana

Top Reviews

• L

  Lora P.

  6 years ago
  I wish I could start this review by saying Rachel made this situation right and refunded me $100 of the $250 I paid her but I CAN'T because she HASN'T & she probably NEVER WILL so here's my experience... we were out of state the day Rachel came to clean. Our home is a new build we bought in November and it hadn't been thoroughly cleaned yet. It's barely furnished. I explained that to her when I hired her and said I wanted top to bottom cleaned. Because we weren't there a neighbor let her in. I paid Rachel thru Venmo before seeing the work in person 2 days later. I knew there were going to be some issues because we have video monitoring in the main area of our home & I noticed a lot of standing around, talking on her cell phone, not moving area rugs when she mopped - she mopped around them. I also saw that she missed some obvious areas like window sills. She wiped around the six placemats on my dining table and never cleaned or picked up 2 small, granite cutting boards that were sitting on the kitchen island. She didn't move anything from the kitchen counters or move the dining chairs off the rug, she vacuumed around them. She arrived at 11:30, left for 1 hour so my neighbor had to come back and sit there until she returned and then she was done at 3:30. So she made $83 + change per hour. I reluctantly paid her. When we arrived I started checking around and it was more than obvious that she did not touch the bathtub in the guest bathroom or clean the area around the floor at base of toilet (there was a bandaid on the floor next to trash can). The kitchen cabinets had so many streaks they will need to be redone. There was drywall dust and caulking debris in corners of kitchen floors, along the base of the island and at the back of kitchen counters. The dining chairs had crumbs on a couple chairs. The trash cans in the master bath were not emptied and I honestly don't think she touched the master shower or sinks. Keep in mind that the house did not look dirty when she got there, it's a new build & I've done light cleaning to it but it needed a thorough, deep clean. The office floors weren't touched in corners and the really lightweight area rug was mopped around. I contacted Rachel via email and told her how disappointed I was and that I felt taken advantage of. I was more than fair in asking for, at least, $100 refunded of the $250. She said she couldn't do it that day but could in a week or so. That was almost 2 weeks ago. I sent another reminder email and did not hear back. I cannot and would not recommend Rachel and I'm really disappointed that she did not do the work she was hired to do and took our money.
• K

  Karla B.

  8 years ago
  Yes, I recommend this pro
• P

  Penelope W.

  8 years ago
  Very efficient.
• G

  Gary M.

  9 years ago
  Rachel and Maria did a fantastic job cleaning my home! It smells so clean, and everything is spotless! I definitely recommend Rachel's Cleaning Service!!!