Leaders Moving & Storage Co. – Indianapolis in Indianapolis, Indiana

Top Reviews

• K

  Kyler Welch

  2 months ago
  Great moving company. We chose Leaders because they could move our baby grand piano, and handle the stairs. The young men who showed up were professional and took great care of our furniture, etc. They went above and beyond as well, which we appreciated, because my wife broke her foot during the move. They even took our trash to the curb for us! Amanda was great during the pre-arrangements, and I'd like to especially Brooks, John, and Jaden. Great attitudes and they work hard!
• D

  Dennis Smith

  2 months ago
  Absolutely knowledgeable and professional crew! Will certainly use them again in any future moves.
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  patti knotts

  3 months ago
  **I will add to check all items before they leave, our mattress had a hole in the side of it and our couch cushion was snagged. The moving guys did not waste any time. They were careful and wrapped everything. Thank you Leo, Brooks, and Anthony, you guys did a great job. When you schedule make sure your item list is accurate. Some of our things were left behind even though we removed other things. A 2nd truck was being sent to pick up remaining items, but it broke down. And each packing protection item ($30 stair runner to protect carpet, etc) does cost extra which we were not told about.
• J

  James Frank

  3 months ago
  I really hate leaving bad reviews. So many people just focus on the negatives in life, and I think that just causes unhappiness. However, I will not use this company again, nor recommend it. Some damage to my furniture, but I didn't set my expectation on perfection in a move. While the staff is very personable and courteous, the process itself is flawed. If you use this company you need to be very specific with what is being moved, otherwise the price DOES change, and not guaranteed the way you, the customer, understand it to be. So if you have a piece of furniture that separates, it is not one piece of furniture, it's actually two or three or however many pieces it breaks down to. I understand that now, but didn't know that when my move was being quoted. Just be aware that you get all of that correctly worked out, otherwise you'll get stuck with additional charges at the time of your move when you just need to get it done. In the totality of the move, with the damage and the extra costs that I had to pay that day, I tried to contact management to discuss this further to give them a chance to "make it right", as I have seen in previous replies that they have provided to unsatisfied customers. Nothing was offered, other than "sorry, I'll speak to my staff about it", and a lecture about how furniture is broken down and all pieces have to be charged. Certainly in this case, the customer is not always right, nor was anything done to warrant another use of them for a move. Thank you for reading. Good luck. 1/30/26: As an update- the owner contacted me and apologized for the issues I experienced, and honored the original price that was negotiated. I appreciated the fact that he actually spoke to me, and took the time to hear my position. I feel like he "made it right" in my eyes, and resolved some of the issues I had. I changed the rating from 1 star to 3 stars. Still a little upset by the fact that I did have furniture damage, but moving is always a hassle. Thank you Jason for your time and effort.
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  Paul Ventimiglia

  4 months ago
  From the start, the execution fell far short of what was promised. The crew arrived over two hours late, only part of our belongings were moved, the job was not completed, and multiple items were broken - including items that are irreplaceable. In addition, both our old and new homes sustained damage, and your truck left an oil stain on our brand-new driveway, which alone cost $48,000. Most concerning was the position this put me in personally. Due to the move being left half-finished, I was forced - despite the condition of my back - to rent a U-Haul and move a significant amount of property myself just so we could function in our home. We could not even sleep properly because essential furniture, including the bed frame, had not been moved. To be fair, when I was present, the first two movers worked steadily and professionally. I place far less blame on them than on the company for sending an insufficiently staffed crew for a move of this size. Those two individuals were clearly exhausted, which I believe directly contributed to items being dropped multiple times during unloading. The three movers who returned Monday were solid - careful, efficient, and professional - though by that point there was limited work left for them to do. Given the scope of the issues above, a $200 reduction for the items I personally had to move is not a serious or reasonable resolution. At this point, I am willing to pay $900 total, and that figure does not account for the damages incurred. I believe this is more than fair considering the circumstances and the significant disruption and additional expense I was forced to absorb.