Ultimate Air Conditioning in Kailua, Hawaii

Top Reviews

• E

  Everett Shimabuku

  3 months ago
  We are very impressed with the installation of our ac systems. They were professional, efficient and effective. Customer service was excellent with the crew throughout the project. A shoutout to Keahi for going beyond during and post installation. We love our Daikin mahalo to all.
• A

  Alex Tangonan

  4 months ago
  What can I say about UAC and the two techs that showed up, Keahi and Levi? They are just plain awesome, that's what. Let me first start by saying that I had wanted replace my AC since August - however, it was a pain trying to get someone to replace an window unit, especially in an HOA area. In the last week of December, an issue sprung up that required me to really change the AC at this point (the old AC wasn't draining properly and was dripping on my downstairs neighbor's AC). So I ended up putting a request for quote and of the 3 that messaged me (One company kept spamming, another one said they don't perform the service), only UAC (ULTIMATE Air Conditioning, not to be confused with another company) responded and with a real person at the other end. Ms. Kimberly was very helpful in answering all my questions and concerns. Not only that, she was able to provide me options that fit my budget. And so, we scheduled the installation after I chose the more premium option of a 10,000 BTU air conditioner to replace my existing 8,000 BTU. On the day of the install, I received a call while at the auto shop - Keahi and Levi we're en route to my area an could start earlier if I was available. Excellent news to hear considering I had re-scheduled this for later but was already finishing up at the auto shop. Perfect timing! Keahi and Levi are doers more so than talkers - I really appreciate this as someone who likes to just focus on the work without extra chit-chat. However, they are also very knowledgeable and could answer my questions fairly easily. In other words, if you have questions, please ask! They will answer! Honestly feels like you just hired your friends to help you install your AC, haha~They were also receptive to my requests or things that I pointed out, which is a huge plus (I asked for additional caulking around the unit to ensure the best seal as I saw some light poking through from outside near the base of the mounting area). On pricing, I won't say they're cheap and good (does not exist) and most DIYers would probably tell you it's a rip off but I ain't a DIYer so there's that. I am someone who values a quality product and excellent customer service, and that, is what was delivered to me. In reality, the price is reasonable once you start itemizing all the things they need to do to get your new AC up and running. It's all inclusive to a reasonable extent (think HOA) - they replaced the cracked glass panel with plexiglass, ensured proper mounting brackets and leveling, took and disposed of the old unit. Special shout out to Keahi for addressing a post-installation issue with expertise and professionalism which I say reflects highly on the company as a whole. It truly is hard to find honest companies but even harder to find people who are proud of the work they do and are willing to back it up. Would I recommend Ultimate Air Conditioning? 100% Scheduling? Too easy. Professionalism? High level. Friendly? 100% Price? Worth every penny. Would I hire them again? Absolutely.
• T

  The Group

  4 months ago
  Before calling Ultimate, I tried several other A/C servicing businesses, but never got a response. Ultimate was very responsive to my A/C servicing needs and the job was completed timely and efficiently.
• P

  Patty Williams

  5 months ago
  I can't say enough about this company. They responded the evening I called, assured me someone could be there 8 a m the next morning for estimate. The owner himself came, right on time. Steven quickly assessed I didn't need as big a replacement unit as I was led to believe, saving me thousands of dollars. Ultimate's cost was also way less than other companies who upscaled their estimates. And they could start within the next few days! The owner told me he would be there with this crew on my project, which is always reassuring. However, he could not because of an accident to a family member the night before. And yet midday, he came from the hospital to check on my project. i can't say enough about the communication and follow up. I've dealt with a lot of companies in my long life, have done contract administration, supervision and training in my work life. I will say Kimberly in the office is something special. She emails right away; the estimate was clear and complete. She anticipated my questions and needs, and immediately provided the information I needed to go forward. I had a small request after installation which they took care of, right away, and no charge. The crew, incl. Keahi, are knowledgeable, clean, and polite; i enjoyed having these hard-working men on premises. Steven and Kimberley, your company is the bomb, one of the easiest i've ever worked with. such a smooth sailing project. I have touted your company to many others, and I will be calling you for all my air conditioning needs. Happy Holidays 2025!
• L

  Lindsee Joseph

  5 months ago
  GREAT experience all around! They came out the very next day after contacting them, were on time and very efficient! Our AC is blowing extra cold & clean air! Will certainly be calling them again! 10 out of 10 recommend.