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Complete Water Removal and Restoration in Cumming, Georgia
1730 Pilgrim Road, Cumming, GA, 30040 Photos
Services Offered
Highlights from the Business
About Complete Water Removal and Restoration
At Complete Water Removal and Restoration on 1730 Pilgrim Road in Cumming, GA 30040, we handle water damage with 24-hour emergency extraction, structural drying, and full restoration for homes and businesses. Our IICRC-certified team uses advanced thermal imaging and moisture meters to get properties clean and dry fast. We step in right away after floods or storms hit.
Top Highlights From Customer Reviews
This company is praised for prompt responses, clear communication, and completing work efficiently. The team is professional, thorough, and dedicated to doing what they promise. Customers appreciate their helpful advice and find them easy to work with.
Top Reviews
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Bart H.
3 years agoYes, I recommend this pro -
David C.
4 years agoJohn Henderson, of Complete Water Removal was hired to complete water/mold mitigation as well as whole home restoration after a storm hit my house during a roof replacement. From the start I should have realized all the red flags and put an end to what would ultimately be a complete debacle. Every stage of the rebuild was riddled with problems starting with drywall which included buried pre-existing outlets, walls that used to be flat were now bowed and doors that used to close no longer close. In one month, the walls were painted THREE times due to subpar, inexperienced cheap laborers. The pictures speak for themselves. It got so bad that I literally kicked them out of the bathrooms and banned them from do any further work in there. Wall studs were cut with a saw trying to make the tubs fit, tubs were installed off center, no cement was poured under the tubs as the instructions state. John attempted many facets of this rebuild himself as a way to profit further from what he had been paid current, location-specific rates. During this nightmare John was asked dozens of times to provide the cost for this project which he still has yet to provide. He was overpaid $24,221.17 that he refuses to refund. Which if you read the other negative review on BBB seems to be a pattern. The cost to have a company tear up all the damaged flooring and replace it is $24,805. The cost to have a contractor come out and repair all of Johns mistakes and complete all unfinished tasks is $16,000. The cost to have my pool cement deck recolored is $3500. Reimbursement for tile purchased that could not be returned due to months of delays by HIS company is $1850. Texts, pics and voice recordings will prove my case. there is nothing this man can say that will dispute the evidence i have against him. I instructed John that if he doesnt resolve this that i would move forward with a lawsuit, contact the BBB (which i have), contact the states attorney general, contact the Sheriffs department for contractor Fraud (also done). ive wasted months and months trying to get this man to resolve this issue and his response to me was do what you have to so thats what we are doing. attached are just some of the mess he caused us. Mind you, this was a COMPLETE gut and rebuild. everything was supposed to be NEW. This is how this company left my house. These pictures are just a sample of the hundreds i have showing this companies Incompetence. They damaged our house. they refuse to return money that they were over paid for and they refuse to pay for the damaged THEY caused. BEWARE of this company -
Jan F.
5 years agoChris was fabulous. Very thorough and fair. I would definitely hire him again and certainly recommend his company. -
Raymond C.
5 years agoThey came when they said they would. they stayed on the job till they finished Not like some companies that start and leave to start another job. They did what they said they were going to do. I can not say one negative thing about them. I would call them again if I needed their services. A company that you can trust -
Pam H.
7 years agoVery good communication and pride in their work.
Neighborhoods
- Coal Mountain
- Chestatee
- Oscarville
- Silver City
- Dawsonville
- Buford
- Flowery Branch
- Gainesville
- Suwanee
- Sugar Hill
- Alpharetta
- Milton
Extra Info
Features
- Water Damage Specialist
- Mold Remediation Experts
- Thorough and Fair
- Excellent Communication
- Reliable, On-Time Service
Social Media
Accepted Payment Methods
- credit card
- debit card
- cash
- bank transfer
FAQ
How does Complete Water Removal and Restoration determine pricing for water damage jobs?
We provide free estimates after inspecting your property and assessing the extent of water damage. Our pricing depends on several factors, including the category of water involved (clean, contaminated, or highly contaminated), the size of the affected area, the materials that need drying or removal, and whether mold remediation is required. We'll discuss the scope of work and costs upfront so you understand exactly what restoration will involve before we begin.
Are you licensed and insured for water damage restoration work?
Complete Water Removal and Restoration maintains IICRC certification, which means our team has met industry standards for inspection, cleaning, and restoration practices. We carry insurance to protect both your property and our work. When you hire us, we'll provide documentation for your insurance claim, and our certified technicians follow established protocols to ensure the job is done safely and thoroughly.
Does Complete Water Removal and Restoration handle both water extraction and mold remediation?
Yes, we handle the complete restoration process from start to finish. Our services include 24-hour emergency water extraction using advanced equipment like thermal imaging and moisture meters to detect hidden water in walls and floors. We also provide full mold remediation and structural drying, so whether your water damage involves standing water, saturated materials, or mold growth, we address all of it as part of our restoration service.
How quickly can you arrive after I call about water damage?
Complete Water Removal and Restoration operates 24/7 for emergencies, so we can typically arrive the same day you contact us. The faster we respond, the better we can prevent secondary damage like mold growth and structural deterioration. When you call, let us know the severity of the situation, and we'll prioritize your property accordingly and confirm an arrival window.
What does Complete Water Removal and Restoration do with damaged materials and debris after restoration?
We remove any materials that cannot be restored, such as saturated drywall, carpet, or flooring, and haul away the debris responsibly. Our team also cleans and deodorizes all restorable contents and surfaces, leaving your property clean and safe. We handle the heavy lifting so you don't have to manage wet materials or waste yourself, and we'll discuss with you upfront which items can be saved and which need replacement.
Why shouldn't I just use a household vacuum or mop to clean up water damage myself?
Water damage goes far deeper than what you can see on the surface. Using a regular household vacuum on standing water can damage the vacuum and create electrical hazards. More importantly, water seeps into hidden spaces like wall cavities, subflooring, and insulation where professional equipment like dehumidifiers, moisture meters, and industrial extractors are needed to fully dry the structure. Without proper drying, mold can develop within days, leading to costly remediation. Professional restoration prevents these hidden problems and restores your property to its pre-loss condition safely.
