Environmental Pest & Lawn Services, Inc. – EPLS in Orlando, Florida

Top Reviews

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  Ashley

  2 months ago
  Response to Roi: EPLS leadership holds a Master's degree from the University of Florida, yet repeatedly gave recommendations that directly contradict UF/IFAS turf management guidance. That contradiction set the tone for the entire service experience. We retained EPLS for nearly three years and paid over $4,000 in lawn service fees, excluding the additional thousands spent annually hiring outside contractors to replace sod after the same areas of our lawn failed every single year under their management. EPLS does not install sod, does not offer sod replacement, and states this is "not their responsibility," yet continued billing while the lawn predictably declined. We are now left with a half-dead front lawn for the third consecutive year. This was not seasonal dormancy. Dormant turf loses color - it does not repeatedly collapse to bare soil in the same locations. Annual sod replacement is not coincidence; it is a documented pattern of failure. When asked to explain the pattern, EPLS rotated through explanations - watering, traffic, dogs, shade, weeds, and weather - often contradicting themselves. We maintain continuous video surveillance of the front lawn, which removes speculation. The affected areas were not trafficked by people, not damaged by dogs, and properly irrigated under a professionally monitored system. The only consistent presence in those exact areas was EPLS's technician during routine service visits. Despite claiming professional expertise, EPLS encouraged watering during a cold snap, then blamed us for reducing irrigation to avoid freezing saturated roots. This advice directly contradicts UF/IFAS recommendations, which clearly advise against irrigation before or during freezes and recommend winter watering only under favorable temperatures. EPLS later acknowledged they would not water their own lawn under those conditions - directly contradicting the guidance they attempted to fault us for. EPLS also stated the lawn is now "mostly crabgrass." That observation is accurate and revealing. Crabgrass does not overtake healthy, properly managed St. Augustine. It colonizes bare, weakened soil after turf has already failed. Presenting this as a cause rather than a consequence reflects a fundamental misunderstanding of turfgrass biology. The individual presented as the primary professional managing our lawn was Josh. According to EPLS's own materials, Josh holds no degree or formal training in turfgrass science, agronomy, or soil management and has been with EPLS since 2019, with prior experience limited to general pest management. Despite this, he was positioned as the authority diagnosing chronic turf failure. His explanations shifted month to month and lacked technical clarity, which became increasingly evident as the same problems repeated without correction. Our neighborhood, Sweetwater Oaks, is entirely mature oak canopy - effectively Wekiwa State Park with houses - yet many neighboring properties maintain healthy St. Augustine lawns, even in heavier shade. Our lawn failed including areas with minimal shade, rendering the explanations provided unnecessary. Management ultimately acknowledged the repeated turf loss was "not okay," declined responsibility, and became dismissive when presented with documentation. At that point, the service crossed from ineffective to professionally embarrassing and unacceptable. After three years, significant expense, and zero corrective outcome, this reflects persistent misdiagnosis, disregard for UF/IFAS standards, lack of qualified turf expertise, and poor oversight. I would not recommend EPLS to anyone seeking competent lawn care.
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  Scott Hunt

  6 months ago
  NO STARS FOR EPLS ! "Had to push one star to be able to post, one star is two too many " ! When i started using EPLS over a year ago i was promised a reasonably beautiful green weed and bug free St Augustine lawn . The first few months my lawn started looking a little better, but sadly started going down hill month by month to what i am left with today, ( see phots ) It is in my opinion if you are possibly planning to use EPLS consider looking around. EPLS is a small family owned company and are very nice people , but well pictures don't lie. It saddens me to have to write this review but it needs to be said. it is going to cost me hundreds if not thousands of dollars and a lott of time to bring my lawn back to an acceptable level . If EPLS really cared and had a conscience they would refund the hundreds of dollar that I waisted on there service, or lack of. Sorry you all , but EPLS really dropped the ball on me. I am not normally one to write such a negative review and not a complainer but here we are !!! VERY UNHAPPY X-CUSTOMER, Scott Hunt $$$$$$$ WAISTED ! You have my address if feel the need to refund my money !! In response to your reply to my accurate previous post, my lawn is getting the proper amount of water that has been checked by an irrigation specialist, and obviously the rest of the lawn shows that . The problem is you have not been able to handle the weeds and pest (bugs) that have entered my lawn and taken over. So as to your suggestion that some how the problem is my fault is a completely WEAK statement , irresponsible and a poor direction to go on your part. Also besides the obvious huge dead bug infested areas there are many more weeds in the lawn than when i started service with ELPS ! Again please be aware people are not stupid, my pictures show the problem, total neglect not on my part but obviously yours ELPS !!! The right thing to do is to refund me all the money i have unfortunately wasted by using ELPS. p.s. I'm certainly sure i will have a much better lawn with the new lawn service that i have chosen to replace EPLS. Sadly, Scott Hunt
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  Cathy Peterson Kaiser

  6 months ago
  Matt always takes the time to answer any questions I have. He is very knowledgeable in all areas of lawn care. I appreciate his suggestions!
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  Amanda Palla

  7 months ago
  We switched to EPLS after not seeing any progress with our lawn from another provider. Within two weeks our lawn was dark green and finally growing! The other company spent over a year on our lawn and it was yellow and we barely had to cut it because it didn't grow. Our technician, Shannon, is fantastic. He always knocks on the door to give us an update and recommendations on what we can do over the next month. Their pricing is fantastic, too. We are paying less than we used to and are getting better service for that lower price. I highly recommend EPLS for your lawncare!
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  Gia Sanchez

  7 months ago
  I am so pleased with the service I received today! I called and immediately got a response! Mr. Roí Levin asked me to send pictures so he could assess my lawn immediately to see how we would proceed forward. His response was immediate. His plan of action was immediate. I have not gotten better service anywhere, ever! Completely floored at how professional, knowledgeable and responsive he is! Thank you so much for all your help!!!