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SERVPRO of Hockessin/Elsmere in Wilmington, Delaware
225 North James Street, Wilmington, DE, 19804 Photos
Services Offered
Highlights from the Business
About SERVPRO of Hockessin/Elsmere
We’ve been restoring Wilmington homes and businesses for years after water, fire, storm, and mold damage strikes. At SERVPRO of Hockessin/Elsmere, we handle everything from initial cleanup through full reconstruction, available 24/7 when disaster won’t wait. Our team knows this community personally, so we bring the urgency of a neighbor, not just a contractor.
Top Highlights From Customer Reviews
Servpro delivers prompt, efficient service for various needs, including duct cleaning, flooring, and flood/smoke damage restoration. Teams are professional, communicative, and thorough, often showing before-and-after results. Installers are punctual and complete jobs quickly. Customers praise the clear communication and care taken throughout the process.
Top Reviews
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Catherine DiBonaventura
2 months agoWe had a flood under our flooring which required us to move out of our condo. Anthony and the ServPro team did a terrific job putting in new flooring, baseboard and painting the entire condo. Anthony was a pleasure to work with and responded to my question patiently and quickly. -
Ashley Cline
8 months agoWater in the basement is never a welcome find, but the SERVPRO team handled a same-day emergency call quickly, professionally and calmly. Highly recommend! -
Katie Ross
9 months agoI initially wrote a review criticizing my experience but was threatened with a lawsuit by whoever runs the ServPro Google Account. I've revised my review twice But I can't in good faith let the next customer waste their money when they have other options when it concerns mold inspections. My experience with Servpro was unfortunate and I believe they shouldn't dispatch techs to tenants of rental properties who they have testified on behalf of in court. The pictures show mold and leaks. Our report stated no leaks were found. See photos below 2nd revision * I left a review stating my experience and beliefs. The technician I BELIEVE IN MY OWN PERSONAL OPINION was conflicted. Therefore, we BELIEVE that we didn't receive the services we paid for. Threatening to sue me (obviously I have screenshots) then revising your response speaks volumes on your credibility as a company. But on the other hand, it is an effective tactic at ensuring positive feedback. Mind you, that's just my own opinion and belief. Not a fact. Please don't sue me. REVISION LIBEL: to make a false statement in writing. I wrote my opinion and experience with your services. In layman's terms, you can't do anything about it. Threatening a lawsuit seems a bit excessive, but as you requested, I revised the review. SERVPRO WILL THREATEN TO SUE YOU IF YOU ARE DISSATISFIED WITH THEIR SERVICES AND LEAVE A PERSONAL REVIEW -
nora mickowski
1 year agoVery professional, they were all hard workers. Personable. Took care of the handling of things -
Jane Hopkins
1 year agoWe had a very pleasant experience with Servpro. The gentleman who came to our house with an assistant was wonderful. I believe his name was Fernando. Thorough and respectful of our property. Would recommend them highly !
Neighborhoods
- Bellefonte
- Edgemoor
- Ardentown
- Claymont
- Brookside
- Newport
- Elsmere
- Hockessin
- Bear
- New Castle
- Pennsville
- Carneys Point
Extra Info
Features
- Fast Response Time
- Professional and Friendly
- Quality Cleaning Services
- Excellent Workmanship
- Reliable Service
Social Media
Accepted Payment Methods
- credit card
- debit card
- cash
- bank transfer
FAQ
Does SERVPRO of Hockessin/Elsmere offer free estimates for water damage restoration?
We assess the damage on-site to provide a detailed, no-obligation estimate tailored to your specific situation, such as water extraction from floors or drying setups. Factors like the extent of water intrusion, affected materials, and any mold risks determine the final pricing. Contact us anytime for prompt evaluation since we respond 24/7 to emergencies.
Are you licensed and insured for fire damage and mold remediation services?
SERVPRO of Hockessin/Elsmere carries full licensing and insurance to handle water damage, fire restoration, mold remediation, and reconstruction safely. Our team follows industry standards for all services, including duct cleaning and junk removal after disasters. Homeowners can verify our credentials through our local office for peace of mind.
Does SERVPRO of Hockessin/Elsmere handle storm damage cleanup including water extraction and drying equipment setup?
We manage the full scope from initial water extraction and drying with professional fans to full reconstruction after storms, floods, or leaks. Our technicians assess areas like kitchens under sinks or store aisles, using specialized equipment to prevent further issues like mold. This comprehensive approach covers residential and commercial properties in Wilmington and surrounding areas.
What is your typical response time and arrival window for emergency calls?
We return calls immediately and arrive on time, often within hours for 24/7 water, fire, or storm damage emergencies. Scheduling aligns with your needs, with teams showing up promptly as seen in jobs involving carpet installation or flood recovery. Expect clear communication on timelines from assessment to completion.
Does SERVPRO of Hockessin/Elsmere handle junk removal and cleanup after water or fire damage jobs?
We remove all debris, extracted water waste, and damaged materials like soaked flooring or carpet during restoration. Technicians leave your property neat and clean, as noted in experiences with thorough duct cleaning and full condo rebuilds. This includes hauling away junk to ensure your home is habitable post-service.
Why is your professional water damage restoration safer than attempting DIY cleanup?
Our method uses industrial extractors, drying fans, and assessment tools to fully remove moisture hidden in floors, walls, and ducts, preventing mold growth that DIY often misses. Professionals like us avoid health risks from contaminated water and ensure structural integrity through proper drying protocols. Attempting it yourself can lead to incomplete drying, worsening damage and higher long-term costs.
