Pure Restore in Northglenn, Colorado

Top Reviews

• D

  Debra Ann Culver

  2 months ago
  This company did a great job! I only needed to rent some equipment to dry it out a portion of my basement when my outdoor faucet failed. They were courteous, prompt, and helpful in the process. I highly recommend them when you're in a bind and you need a good company to help you.
• Y

  Yancey Roy

  2 months ago
  I was in a bind in that I had water damage and my insurance policy didn't cover the repairs. I did a quick search on water damage mitigation companies and Pure Restore, LLC. was suggested by a few in other reviews. I called them up and explained that I would be paying out of pocket for this and they worked with me in getting me a better rate along with steps I could take to cut costs. They came over for the initial inspection and were up front and explained everything including the possibilities that the cleanup and dry off could take longer based on the extend of the damage and weather conditions (cold weather does not help the drying process!). This was a horrible experience to go through, but Pure Restore did their best to try to ease the burden.
• P

  Phillip Austin

  2 months ago
  Pure is one of the worst and most unethical mitigation companies we've worked with. As professional property managers, we regularly work with mitigation and remediation companies. We only hired Pure twice because they were recommended by one of our plumbers when our primary mitigation vendors were unavailable. Both experiences were extremely disappointing. Before they would even step foot on the properties, they required our agents to sign an emergency work authorization form. With no immediate alternatives during active water situations, we reluctantly signed. That was a mistake. After their initial visits, we repeatedly requested a quote or at least an estimated cost from their office. They refused to provide any pricing guidance despite multiple attempts to get clarity. Instead, they installed drying equipment and air movers for roughly 24 hours and later sent invoices totaling around $10,000. There was minimal on-site labor time (approximately six hours total), yet the invoices were extraordinarily high. We ultimately instructed them to remove all equipment and had our primary mitigation company complete the work for a fraction of the cost. When we attempted to dispute the charges directly with the owner, the response was dismissive and condescending rather than solution-oriented. Even the homeowner's insurance carrier questioned the pricing and covered only $6,500 of the nearly $10,000 invoice - leaving a significant gap due to what they considered excessive charges. This experience reinforced many of the negative stereotypes that unfortunately exist in the mitigation industry. We strongly encourage homeowners and property managers to be extremely cautious, demand written estimates, and fully understand any authorization forms before signing. We will not be using this company again.
• A

  Alexandra Carrillo-Esqueda

  2 months ago
  I can't thank the crew at Pure Restore enough. Waking up to water everywhere is a nightmare, but they stepped in and immediately lowered the stress levels. It's rare to find a team that's this professional while also being genuine and transparent people. They walked me through the whole process and never made me feel like I was bothering them. If you want the job done right by people who actually care, go with Pure.
• J

  J C

  2 months ago
  DO NOT TRUST THIS COMPANY. Do not believe your insurance will cover most their outrageous cost. They may look professional but do not trust what they say. GET A FEW BIDS.