Agency Heating & Cooling Service in Aurora, Colorado

Top Reviews

• g

  got bordom

  6 years ago
  EDIT: while the below is still true, and it was annoying. I will update this because Connor, who worked on my AC stayed very late to make sure it was working, he was very kind, and I don't want my below review to reflect poorly on him. He was great. This is interesting. So reading the reviews I do see a large bias. There are the 5 start reviews with users who called them directly, then there are those of us who used them through a warranty company. Interestingly enough I have had the exact same experience as those posting 1 stars. I would also give a 0 if I were allowed. They told me I "cancelled" my first appointment, were about 5 hours late to my second, and them ghosted for a month. Before they tried calling me to schedule "their only available appointment of the week" the night before they wanted to show up. Then scheduled me for the next week, to which they misscheduled and had to push me to the following day, then again they called me the day of to give me a heads up as to when they might be here. For which they are again almost 5 hours late, their excuse was the best too - apparently the shipping office "forgot" to order my part, so they would be a few hours late. Which either implies that they can manage to get the parts they need within hours and just make people wait months while they "wait on orders" or he just straight up lied and had something else that to do that took priority over a customer. They clearly service other customers first, so if you have a warranty and this is the company. Request a new company. Because it might be a month before you even hear back.
• J

  Joshua Sparer

  6 years ago
  If you get this company to respond to your home warranty service call, I would recommend you ask for a different one! No show, no call, emergencies left and right on there end and leave you stuck waiting. If I could give no stars I would as the customer service is the worst I have seen in a long time. From reading the reviews they must factor in these warranty calls when it's convenient for their schedule and not yours.
• E

  Erik Sollie

  7 years ago
  I got stuck with these guys after opening a service request with my home warranty company. Collin was a no-show for the first appointment, canceled on the second appointment, and showed up an hour late for the third appointment. When he arrived, he didn't have the equipment he needed for the work we had discussed on the phone. After looking over my HVAC setup, Collin recommended installation of a new duct. He said he would submit his recommendation to my home warranty company to verify the work is covered, but he never did. I just got called today by a different HVAC company via my home warranty company because, apparently, Collin canceled my service request without ever saying a word to me about it. Frankly, I'm glad he did, because I don't think I would be comfortable having him (or anyone associated with him) doing any work in my house.
• J

  Joe Thoming

  7 years ago
  Our AC unit stopped working on a nearly 100° day. I called the following day, and within a couple of hours they were able to send an amazing technician (I'm talking about you, Colin) over. He diagnosed the issue (a blown fuse) within minutes and had us back up and running shortly thereafter. He also cleaned the coil and made sure that the airflow was improved. This was on a 20+ year old unit, and he easily could have told me it was shot and needed to be replaced, but he was honest and checked to make sure the unit would keep working. Fantastic service, super-helpful, courteous, and knowledgeable! Will be calling them again when needed, and asking for Colin if possible!
• C

  Chris White

  7 years ago
  Collin came out and looked at our AC unit. He was professional, punctual and a great help. I would recommend them for all of our HVAC needs.