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Custom Crafted Floors in Phoenix, Arizona
308 West Watkins Street, Phoenix, AZ, 85003 Photos
Services Offered
Highlights from the Business
About Custom Crafted Floors
Here at Custom Crafted Floors on 308 W Watkins Rd in Phoenix, AZ 85003, we handle carpet contracting with hands-on care, walking customers through every step from selection to installation. Our team takes time to explain processes for hardwood, tile, and more, drawing on our local experience to fit floors that last. We’ve built our reputation one project at a time in the Valley.
Top Highlights From Customer Reviews
Custom Floor Covering offers a wide selection and knowledgeable staff, including Doug and Andy, who are passionate about flooring and dedicated to customer satisfaction. They provide helpful, friendly, and professional service with great pricing, explaining the entire process to customers.
Top Reviews
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Karen Rosen
7 months agoAwesome! They are so knowledgeable and helpful. Great prices! -
Michael Reisman
3 years agoOur experience with Custom Floor Covering was a disaster and required legal involvement. First the quality of the workmanship on the hardwood floor installation was defective, and although they ultimately admitted their mistakes and remedied most of it, the time, aggravation, mess, and disruption that resulted took a heavy toll on us. It required taking it up and reinstalling it. We have multiple residential and commercial properties, and to have this get to this level is something we are not used to. Additional damage to adjacent ceramic tiles occurred, and the experience to that point was hostile and difficult, and we were uncomfortable and mistrustful by then, so letting them repair the damaged ceramic tiles was not possible. Despite attempts to pay the majority of what we owed them, they fought us on deducting the cost of the repair for the damaged tiles. A civil lawsuit resulted, and unfortunately this was during COVID, and our reasonable attempts to reach a settlement with mediation were refused by Custom Floor Covering, Inc, and it proceeded to a virtual trial. This was a mandated virtual trial limited to only one hour, handled by a Justice of the Peace who had never passed the bar exam, and was dominated by mistruths stated by the owner and employees of Custom Floor Covering. I had only a few remaining minutes of that hour to even make a stab at getting to the truth. Unfortunately, the truth never could be shown, then another 70 days went by before a "judgement" was rendered, and it was full of factual mistakes, demonstrating a lack of understanding by this "judge". We then filed a motion of reconsideration, basically just asking her to show us her calculations and get the numbers in her math accurate. This request for reconsideration was denied with a one-word response, "DENIED". There were enough mistakes in the handling of the case at the judicial level that we certainly had grounds to appeal it, but again there is a risk and additional expense and time involved, and at a point, we decided to just cut our losses and give up. Normally not my preference, but we were sick of it. Custom Floor Covering, Inc, their owner, and their employees will deny all this and blame us for being too particular after they went out of their way to agree to what were just our unreasonable personal preferences, and they will deny what occurred was damage and improper installation whatsoever. That is what they stated at the trial and wrongly it was accepted. Sadly, justice is not always done at any trial, and there is always that risk when you go to trial, but we felt badly violated and assumed a reasonable approach, photos demonstrating the damage, would all logically be understood and make sense. It wasn't, so I bring this up so that anyone considering flooring of any kind will not have to suffer the same experience we did. There are so many reputable companies out there who put the customer first and make their best effort to please you. Mistakes can happen, and we don't expect perfection on the first attempt, but we do expect people to be responsible when they make a mistake and take the necessary steps to resolve it. We expect them to be honest, truthful, and not lie. This was everything but that, it can be much better, and I urge anyone to avoid Custom Floor Covering, Inc. and all the misery they caused us. I have photos, videos, and abundant documentation to fully support everything I have said here, and I will be happy to share them with anyone to prevent experiencing this unpleasantness. -
Tegan Mars
4 years agoThese guys are super helpful and accommodating, great pricing too. -
Laurah Brock Young
5 years agoVery knowledgeable with excellent options. They spent a lot of time with me and explained the entire process of replacing tile flooring. -
Scott Young
5 years agoGreat service, very helpful!
Neighborhoods
- Tempe
- Scottsdale
- Guadalupe
- Tolleson
- Glendale
- Paradise Valley
- Litchfield Park
- Youngtown
- El Mirage
- Surprise
- Sun City
- Goodyear
Extra Info
Features
- Flooring Experts
- Large Selection
- Knowledgeable & Helpful
- Customer Satisfaction Focus
- Tile and Hardwood
Social Media
Accepted Payment Methods
- credit card
- debit card
- cash
- bank transfer
FAQ
Does Custom Crafted Floors offer free estimates for carpet installation?
We provide free in-home estimates where we measure the space, review your flooring needs, and discuss options like carpet, hardwood, or tile. Pricing depends on factors such as material type, room size, and any extras like stairs or subfloor prep. This allows you to understand the full cost before committing to the project.
Are you licensed and insured for flooring work?
Custom Crafted Floors carries full licensing and insurance to cover all flooring installations including carpet, hardwood, and tile. We draw on years of local experience in the Phoenix area to ensure every job meets industry standards. Homeowners benefit from this protection against any on-site issues during the process.
Does Custom Crafted Floors handle hardwood and tile flooring in addition to carpet?
We manage complete flooring projects from carpet selection and installation to hardwood and tile replacements. Our team explains each step, including subfloor preparation and material choices suited to Phoenix homes. This comprehensive approach ensures floors that fit your space and withstand local conditions.
What is the typical timeline for your flooring installations?
We schedule projects based on your availability and provide clear arrival windows, usually completing standard carpet or tile jobs in a few hours to a couple of days depending on scope. Larger areas or additions like stair runners may extend this slightly, but we keep you updated throughout. Factors like room prep and drying times influence the exact schedule.
What should I expect from Custom Crafted Floors regarding cleanup after installation?
We remove old flooring materials and haul away debris to leave your home clean and ready for immediate use. Our installers cover work areas to protect your belongings and vacuum thoroughly once the job is done. This standard practice minimizes disruption and ensures a tidy space post-installation.
Why is professional flooring installation safer and better than DIY?
Our hands-on guidance through selection, precise cutting, and secure adhesion prevents common issues like buckling or gaps that DIY often causes. We use specialized tools for subfloor leveling and seam sealing, which extend floor life beyond what homeowners can achieve alone. This method reduces future repairs and maintains warranty coverage on materials.
