Quality 1 Home Services in Hoover, Alabama

Top Reviews

• D

  Drake D.

  13 years ago
  He did a nice and fine job with it. Overall, I have not had a problem since he put it in. He installed it in a way that I could replace the three circulating pumps, all I will have to do is turn the valve and I can pull the pump out and put a new one in. He did a nice job on it. He put it in exactly the way I wanted him to put it in and he showed up when he said he was going to show up. His price was reasonable I think. They were good, polite and neat. He was very professional.
• J

  Jane L.

  14 years ago
  Although their phone message tells us we will be given a time for our repair once the schedule is made that morning, I was never called and given a time of arrival. In fact, they came to my house three times, and each time I had to call several times to find out when they would be at my house. Phone calls were never returned and I wound up spending the better part of each day waiting for them. During the initial estimate, even though I told Herman I could only afford a new kitchen faucet install, he tried to get me to replace my countertops, as well. I also needed an estimate to have tiles replaced in my shower floor. He gave me an estimate, which included replacing half the wall. He said that was the only proper way to do the job. It was also not what I needed and completely unaffordable to me. During the installation of my kitchen faucet, Herman actually asked me to help hold the faucet while he installed it. He also took the old faucet, with my brand new Brita filter attached, and threw it in the back of his truck. He did this without asking. After the facet installation, I realized my Brita filter was missing. He hadn't been gone for more than two minutes, when I called him. He said it was too late for him to come back, but since he was coming again the following week, he would just bring it with him. The reason he had to come back was because we also needed to fix a dripping bathtub faucet. He knew this from day one, but insisted he didn't. He said he did not bring the proper replacement parts with him, so I would have to wait a week. When he came to fix the dripping bathtub faucet (surprise, surprise) he completely forgot my Brita filter. After at least six phone calls to get my filter back, I finally gave up and spent another $30 for a new one. And by the way, he never returned even one of my phone calls. I had to call him on his cell phone and dial *67 in order for him to pick up. Each time, he lied and said he would drop off my filter that day, but unless the squirrels stole it, he never bothered to drop it off. Six weeks later, the bathtub faucet started dripping again. I placed two calls to Herman, neither of which was returned. In fact, the only time they called us was when they thought we were going to hire them for another job. They were so excited to rip us off again, they actually called twice. But whenever we had a problem, their phones didn't work. I strongly urge anyone considering this company to find someone else. They are horrible, probably one of the worst companies I have ever done business with. He charged me an additional $70 to "fix" the bathtub faucet, which still needs to be fixed, and cost me an extra $30 for a replacement Brita filter. If this were an honorable company, they would have either just credited me $100 or not taken the job in the first place. They say no job is too big or too small. Maybe it isn't. Maybe they just incompetent.