Ceramic Tileworks in Maple Grove, Minnesota

Top Reviews

• L

  Lana Braverman

  3 months ago
  Ceramic Tileworks lie's and does not care for resolving issues caused by their own incompetency. I wanted to return a small portion of a large order. The manager told me she will not uphold the stores return policy because the companies boxes were missing original tape. I told them the box never came with tape, the warehouse never placed tape on the boxes we received. Attached is a photo of our boxes as the warehouse employee was placing them into my daughters car. As you can see, no tape. The store owner is never around and has blatant disregard for his customers. Do not trust this store with your tile needs, they are nice at first but after you swipe your credit card they do a complete switch. Update, to the stores response: The beauty of the stone has nothing to do with my negative review. I know the stone is beautiful. My issue is with your employees lying to customers and the owner not owning up to his employees rudeness, blatant disrespect and lack of professionalism. Theres no miscommunication, and your response, again, does not address the issue. Past response: *Potential customer: please notice how the store has not denied that they have lied multiple times. This is because they know its true. They make mistakes and do not own up to them.
• R

  Randy Carter

  9 months ago
  Gr d at customer service
• B

  Bob Milless

  1 year ago
  They have a great assortment of tile. Dana was very helpful.
• E

  Emily Braverman

  2 years ago
  Update, in response to the stores poor attempt at replying to my original review: Your understanding is incorrect. Susan told us over the phone, prior to our arrival, that we CAN exchange the tiles if we bring them in. Once we arrived, the showroom manager decided to intervene and announce that she does not want to exchange the tiles. Basically because she doesn't feel like it. She said that because two of the tiles (out of the very many) in the box didn't meet her requirements for an exchange, she prefers to not exchange any pieces at all. Regardless, my review is referring to my latest phone call with Susan. 1 week ago I spoke with her about returning the new tiles we purchased after this incident (07/18/23). She told me in-store there is a 30 day return policy. She confirmed this multiple times in person. Later on the phone though, she tells me the store will not honor the 30 day return policy because the manager printed "final sale" on the our receipt. I asked her if the receipt was printed as "final sale" because they are discriminating against us, and she did not deny that claim. I asked her if theres a reason the sale is final other than the store manager disliking us, and she did not deny. She just responded with "the owner will call you once he comes back from California". No one called me and no one replied to my email. Therefore, the stores management lies to customers and on top of it all, has no human decency. --- Original review: They will lie to customers about their return policy, among other things. Horrible customer service. Owner is never to be found and always has something more important to do. Don't trust them. We purchased $10,000 worth of tiles and they told us multiple times they have a 30 day return policy, turns out they snuck the words "final sale" in the receipt. Note, we only wanted to return about $400 worth of the tiles we bought. A week ago I confronted Susan, the showroom manager who completed the sale for us, but the only thing she said was: "Im not in charge of anything, Ill have the owner call when he's back from his vacation in California". Of course no one called us. She didn't even respond to my email, said she'll "read it when she has time", I guess a week isn't enough time to respond to a customers email. Id recommend you literally go to any other tile shop in the area.
• J

  Jeff Rit

  2 years ago
  They've always provided me and my clients with great service