Floor U in Green Bay, Wisconsin

Top Reviews

• R

  Ron B.

  9 years ago
  March 16th, 2017 I hired and paid IN FULL well over $3000 to have a few hundred square feet of carpet ripped up and replaced with some Vinyl Wood Flooring that I purchased from We'll Floor U of Jupiter. The job was not done properly and I almost immediately had issues with most of the transition moldings that were laid down between the flooring transitions to bedroom carpet and bathroom tile and kitchen tile. They tried gluing it down upon installation but only days later, the glue gave, never adhered, it was messy, and they just popped up. Having a rugrat in the home in my now 11 month old daughter, it is also a concern of mine as she, on occasion has made her way over to the loose transition. I contacted We'll Floor U and explained the situation to an employee over the phone. He told me he would contact the man who installed the floors and get back to me. Never heard back. One week later I called again and spoke to a guy who's name I'll keep out. He told me he would get installer to come back out and get it fixed and get back to me shortly. Never heard back. 2 weeks later, I called again. Mind you, I was easy, calm, collective about the situation. Spoke to someone again, explained the situation, telling them this is the 3rd time I have called in the last three weeks about it and every time I am told I will be called back to schedule repair and never hear back. They were apologetic and told me they would need to call installer to get details about what is needed and get back to me. I reluctantly agreed to have them call me back, and to no surprise NEVER heard. After leaving another message (not so nice this time) employee returns my call. No apology mind you, but did finally come over to look at the transitions. He was embarrassed by the work. Even said himself, "Wow, that's embarrassing," when looking at the moldings. Told me he would contact installer and have him come out to replace them but that he couldn't solidify a date at the moment because he had to order the parts and that he would call me. I assumed he would considering he actually came over and knew how upset I was. He never called. Instead, as my wife and I were walking out the door with my daughter to visit my parents, 4 guys rolled up to my place a week later to make the repairs. No phone call to confirm a day and time. Just sent them over. So I rearrange my entire schedule because I wanted to get it done, however we couldn't get it done. Installer went to the truck to get the moldings and employee sent him random moldings that didn't even remotely match the color of the wood! Installer, annoyed at the situation instead re-glued the transitions, but did drill one of them. Of course a few days later, the glued transitions came up again. Called same employee again and questioned if he had my order on file as I was confused why installer was sent with incorrect transactions. He said he did but went with an in - stock transition that he thought was the same color from his memory of color wood we ordered from 3 months ago! He was WRONG. So he told me he would have to order the correct ones (I thought that was what he originally going to do). That takes us to today well over 2 weeks since I last left message. Haven't heard back. Called and left messages too. NOTHING! Last ditch effort, I recently filed complaint with BBB as, at this point I feel blatantly ignored and essentially ripped off. Sad to have to write this review. Officially "Floored" AVOID
• A

  Alan B.

  9 years ago
  Yes, I recommend this pro
• L

  Linda M.

  9 years ago
  Yes, I recommend this pro
• S

  S C.

  9 years ago
  Yes, I recommend this pro
• J

  Jeff A.

  9 years ago
  Yes, I recommend this pro